Professional Services Team Lead

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Provide daily technical leadership, mentorship, and direction to Professional Services Engineers.

• Lead the assessment and transition of existing VinSolutions client packages into updated product frameworks.

• Oversee the deployment of new clients, account configurations, platform setups, and website launches.

• Establish quality benchmarks and supervise validation for package migrations, configurations, and deployments.

• Diagnose complex issues and act as the primary escalation point for significant technical challenges.

• Enhance workflows utilizing Salesforce (SFX), data mapping tools, and specialized automotive utilities.

• Direct technical communications with clients in North America and internal stakeholders.

• Convert business requirements into implementation strategies and configuration roadmaps.

• Maintain technical specifications, deployment processes, migration protocols, integration documentation, and onboarding materials.

⛳️ Requirements

• A minimum of 3 years of practical experience in professional services, client-facing software implementation, technical application support, or systems configuration.

• At least 1 year of experience in team leadership, mentoring, or technical supervision.

• Hands-on experience with Salesforce (SFX), advanced data manipulation and spreadsheet tools, data mapping methodologies, and specialized operational utilities.

• Strong understanding of HTML, CSS, JavaScript, SQL/MySQL, HTTP/HTTPS, REST, FTP, DNS, server infrastructure, and deployment configurations.

• Familiarity with Agile/Scrum methodologies, ticketing systems like Jira, and collaborative engineering practices.

• Exceptional verbal and written English communication skills at a C1 level.

• Capability to lead technical discussions, manage escalations, and coordinate with North American clients and engineering teams across US East/West Coast time zones.

• Ability to manage intricate implementations, prioritize competing tasks, identify operational risks, and make informed technical decisions.

• Experience with automotive dealership software is highly desirable.

• Hands-on quality assurance experience and familiarity with developing automations are advantageous.

🏝️ Benefits

• Career stability and long-term opportunity through an ongoing multi-project pipeline.

• Access to Agentic AI tools and training.

• Coursera Enterprise resources.

• Studio practice labs available.

• Structured L1-L7 Career Framework.

• Comprehensive onboarding experience.

• Open communication from leadership.

• Recognition within the community.

• Emphasis on psychological safety.

• Competitive salary in USD.

• Paid holidays and time off.

• Health insurance assistance program.

• Opportunity to collaborate with high-growth US-based companies and cutting-edge technology stacks.