Professional Services Specialist, French

This is a fully remote position, open to applicants in Egypt, +1 more country.

📋 Description

• Act as the primary liaison for Acronis partners and end customers.

• Craft responses to RFIs and RFPs, along with technical and commercial proposals.

• Collaborate with Sales and Legal teams to develop PSAs and SOWs.

• Create and oversee project plans for implementation, consulting, and integration initiatives.

• Coordinate with Datacenter Operations, R&D, Support, and other departments to address technical challenges.

• Maintain both functional and technical expertise of the Acronis product line while providing consultations to customers.

• Evaluate implementation and integration strategies and suggest best practices.

• Showcase new product features and engage customers in assessing product releases.

• Monitor customer run rates and formulate remediation strategies for any negative trends.

• Prioritize and manage customer incidents and feature requests across internal teams.

• Regularly inform customers about support cases, incidents, and feature requests.

• Handle escalations and produce internal and customer-facing executive summaries and root cause analysis reports.

• Provide feedback on customer requirements to Product Management.

• Facilitate quarterly review meetings focusing on run rates, key projects, and upcoming activities.

• Oversee internal organizational development projects to ensure consistent execution and reporting.

• Lead initiatives aimed at enhancing stability, partner/customer satisfaction, and achieving Monthly Recurring Revenue targets.

⛳️ Requirements

• Over 3 years of experience in a Project Manager or Technical Account Manager position within a software or systems integration company.

• More than 3 years of practical technical experience with SaaS, IaaS, storage, hypervisors, backup, disaster recovery, and RestAPI.

• Experience in IP network design and administration.

• Background in datacenter/infrastructure design and operations.

• Proficiency in database administration.

• Experience in server administration.

• Familiarity with dashboards and reporting.

• Knowledge of Python scripting is a plus.

• Strong communication, interpersonal, and presentation abilities.

• Excellent skills in business analysis, project management, risk management, and relationship management.

• Capable of engaging and communicating with various stakeholders, including C-level executives.

• Fluent in both written and spoken French and English.

• Resume and application must be submitted in English.

🏝️ Benefits

• Occasional international travel may be required.

• Opportunity to work in a global, high-growth, and fast-paced environment.

• Commitment to equal opportunity employment.

• Employment offers are contingent upon the successful completion of relevant criminal, educational, and identity background checks.