Professional Services Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Assist client personnel with daily operations and support for Fortinet products.

• Create methods of procedure (MOPs) for migrations, upgrades, and updates.

• Design and implement test plans while evaluating new features and/or releases.

• Confirm configurations and adopt best practices.

• Conduct interoperability assessments of devices that interact with Fortinet products.

• Provide training and facilitate knowledge transfer to client personnel.

• Cultivate and maintain core expertise in Fortinet's product offerings and technologies.

• Address and/or escalate issues promptly and effectively.

⛳️ Requirements

• Over 7 years of experience in LAN/WAN/Internet consulting, support, and/or administration.

• More than 5 years of experience with network security products.

• At least 2 years of experience with Fortinet products.

• Experience as a Professional Services Consultant/Engineer is advantageous.

• Strong understanding of security and networking principles and technologies.

• Familiarity with network security infrastructure, including switching, routing, load balancing, and WiFi.

• Knowledge of security systems such as firewalls, IPS, VPNs, antivirus, antispam, web filtering, and application control.

• Excellent troubleshooting capabilities.

• Exceptional verbal communication and presentation skills.

• Proven ability to work independently as well as in a collaborative, team-oriented environment.

• Strong analytical and problem-solving skills.

• Capacity to respond swiftly and effectively to project changes and adjustments.

• Adaptability during periods of transition.

• Ability to gain cooperation from upper management, clients, and other departments.

• Skill in bringing projects to successful conclusions while navigating political sensitivities.

• High level of commitment and self-motivation.

• Willingness to travel as required.

• Bachelor's Degree in Computer Science, Software Engineering, or relevant work experience.

• Must possess authorization to work in the U.S. without the need for sponsorship.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k).

• 11 paid holidays.

• Vacation time.

• Sick time.

• Comprehensive leave program.

• Eligibility for equity program.

• Bonus eligibility assessed at hire and annually at the Company's discretion.

• Supportive work environment.

• Competitive Total Rewards package.