Professional Services Consultant

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Interact with newly acquired enterprise clients as a Proofpoint product specialist to implement solutions, primarily utilizing remote web conferencing tools.

• Execute implementation tasks such as installation, configuration, troubleshooting, customization, testing, and documentation.

• Conduct training sessions for customers and partners.

• Offer technical expertise and hands-on experience in developing solutions, designs, proof of concept, and implementation.

• Foster high levels of customer satisfaction.

• Serve as a strong advocate for customers within the Marketing and Engineering teams to enhance the product and ensure successful deployments of Proofpoint.

• Collaborate with various stakeholders—both internal departments and clients—to guarantee prompt and satisfactory resolution of technical challenges and project completion.

• Define and document best practice methodologies, processes, templates, and architectures for use across the wider field organization.

• Diagnose and isolate issues, conduct performance tuning and optimization, escalate defects and problems, and drive them towards resolution while managing customer expectations.

• Lead the implementation of Proofpoint solutions and maintain robust technical relationships with enterprise clients.

⛳️ Requirements

• Over 5 years of industry experience in a customer-facing technical capacity (including professional services, sales engineering, or technical support).

• Proven experience in large systems design and project implementation within enterprise email environments.

• Proficiency in UNIX system administration.

• Extensive technical knowledge of Internet products and technologies.

• Strong understanding of Internet protocols, such as HTTP, SMTP, IMAP, RFC822, LDAP, and PKI.

• Familiarity with networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.).

• Significant experience with Sendmail and messaging infrastructure system administration.

• In-depth knowledge of Linux and Solaris operating systems.

• Strong grasp of network configuration.

• Solid foundation in email systems.

• Capability to work across all organizational levels, both technically and politically.

• Proficient in written and spoken English, along with one or both Spanish or Portuguese, for both technical and non-technical communication.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Career success on your own terms.

• Flexible work environment.

• Annual wellness and community outreach days.

• Ongoing recognition for your contributions.

• Opportunities for global collaboration and networking.