Professional Services Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist and guide clients throughout the onboarding and implementation process.

• Oversee a designated workstream within a significant implementation and execute the agreed-upon activities.

• Foster trusted relationships with customer stakeholders.

• Comprehend customer use cases and collect necessary requirements.

• Convert customer needs into business outcomes and actionable solution strategies.

• Configure and enhance Orbus products and solutions.

• Test the configured solutions and create functional documentation.

• Conduct training sessions and develop or modify training materials as needed.

• Facilitate and contribute to customer workshops, working sessions, and consultancy engagements.

• Implement Orbus best practices to tackle implementation challenges and aid in solution adoption.

• Utilize Enterprise Architecture concepts and practices where relevant.

• Communicate progress, identify risks to adoption, and ensure a consistent customer experience.

• Provide solution walkthroughs, implementation updates, and facilitate working sessions.

• Share insights gained and contribute to reusable methodologies, training materials, and published resources.

• Recognize adoption obstacles and offer structured feedback from customers.

• Relay customer feedback to Product Development teams.

• Manage delivery activities, actions, and priorities while escalating risks, dependencies, and issues.

⛳️ Requirements

• Proven experience managing a defined workstream within a substantial software, technology, or transformation implementation.

• Background in delivering customer-facing consultancy, software implementation, or professional services projects.

• Capability to understand customer requirements and translate them into practical solution designs and execution activities.

• Experience in software configuration, testing, implementation documentation, or customer handover processes.

• Skilled in leading workshops, working sessions, consultancy sessions, or customer training.

• Ability to absorb technical information and articulate it clearly to audiences with varying levels of technical expertise.

• Excellent written and verbal communication skills.

• Strong interpersonal abilities, with a knack for influencing others and identifying key information.

• Service-oriented mindset, with strong organization and attention to detail.

• Proficient in managing priorities, meeting deadlines, and proactively resolving issues.

• Capacity to work independently while collaborating effectively with colleagues in a global team.

• Willingness to travel for customer engagements, up to approximately 30% of the time.

• Previous experience in Enterprise Architecture is a plus.

• Familiarity with US federal government clients is advantageous.

• Experience in complex, highly regulated public-sector or governed environments is preferred.

• Familiarity with Enterprise Architecture, business architecture, or transformation management platforms is desirable.

• Experience delivering professional services in a software-centric environment is beneficial.

• Proven experience in creating customer training materials, implementation documentation, or reusable delivery methods is desirable.

• Experience collaborating with project managers, Customer Success Managers, or Account Managers is advantageous.

• Knowledge of Orbus products or similar enterprise software platforms is a plus.

🏝️ Benefits

• Generous paid time off.

• Health coverage.

• Life insurance coverage.

• Disability insurance coverage.

• Retirement or pension plans.

• Family leave.

• Hybrid working model where offices are available, enabling in-person collaboration alongside remote flexibility.