Professional Services Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as a reliable advisor for clients implementing Illumio within their systems.

• Oversee the deployment and upgrades of the Illumio platform, managing timelines and necessary resources.

• Perform technical assessments and offer guidance on preparing for changes.

• Assist in creating Illumio-specific API scripts for service deployment, monitoring, and management.

• Share best practices, documentation, and suggestions for enhancing Illumio usage.

• Prepare and uphold project documentation throughout client engagements.

• Monitor and resolve issues related to Illumio deployments, addressing any anomalies and performance challenges.

• Act as the main point of contact between client teams and Illumio’s product and support teams.

• Provide metrics and reports on the effectiveness of deployments.

• Aid internal teams with integration documentation and the development of security rulesets and policies.

• Facilitate testing and validation of the Illumio platform for client service teams.

• Conduct knowledge transfer and training sessions for client teams.

• Complete administrative documentation, such as timesheets and weekly updates.

• Collaborate with Customer Success, Support, Product Engineering, Sales, and Illumio's partner ecosystem to achieve customer outcomes.

⛳️ Requirements

• Minimum of 3 years of consulting or advisory experience.

• Strong proficiency in Linux, particularly with CentOS/Red Hat, and Windows Server platforms.

• Familiarity with cloud computing service provider models: AWS, Azure, GCP, and OCI.

• Experience with container platform architectures like Kubernetes and OpenShift.

• Knowledge of automation and scripting tools such as Bash, Python, Ruby, Chef, Puppet, and Ansible.

• In-depth understanding of networking concepts, including network flows, protocols, and application security controls.

• Ability to identify and resolve issues in unfamiliar technology settings.

• Capacity to adapt quickly to evolving technology and new tools.

• Strong client-facing skills, including conflict resolution and project management experience.

• Exceptional communication skills with the ability to adjust messaging for different audiences.

• Comprehensive understanding of IT infrastructure.

• Willingness to travel to headquarters in Silicon Valley for product training and knowledge enhancement.

• Ability to rapidly acquire new product knowledge and effectively apply it in customer environments.

• Previous experience with Illumio is not mandatory; training will be provided.

🏝️ Benefits

• Equity opportunities.

• Medical, dental, and vision coverage.

• Health and dependent savings accounts.

• Life and disability programs.

• Paid parental leave.

• Voluntary benefit programs.

• Company-sponsored wellness program.

• Wellness reimbursement program.

• Retirement savings.

• Paid time off.

• Paid holidays.

• Employee incentive program.

• Product training and knowledge development.

• Training provided for Illumio product knowledge.

• Remote work arrangement.