Professional Service Technician I

This is a fully remote position, open to applicants in United States.

📋 Description

• Install Avidity Science systems based on customer drawings and company specifications.

• Interpret technical drawings and instructions accurately.

• Update as-built details on drawings following installation and submit them in a timely manner.

• Supervise contractors during installations to ensure adherence to schedule and budget.

• Provide initial training on the system to customers.

• Update the Installation Coordinator and Project Managers daily regarding job status.

• Perform preventative maintenance on Avidity Science products.

• Deliver warranty service and support effectively.

• Provide emergency service and support when necessary.

• Review system installations and initiate system commissioning.

• Prepare relevant reports as required.

• Complete product certification for Avidity Science products.

• Maintain accurate inventory in the van stock.

• Follow Avidity Science procedures diligently.

• Carry out other duties as assigned by the Supervisor/Manager.

⛳️ Requirements

• Associate’s degree or equivalent trade experience preferred.

• A minimum of three years' experience in servicing, troubleshooting, and supporting electrical or electro-mechanical systems at external customer sites.

• Familiarity with standard manufacturing and business tools, including Microsoft Office.

• Comprehensive industry knowledge and understanding of customer needs and requirements.

• Ability to communicate effectively both verbally and in written business correspondence.

• Quick and independent learner.

• Adaptable to rapidly changing environments.

• Capable of articulating and applying a customer value proposition for Avidity Science solutions.

• Proficient in reading and interpreting blueprints, facility drawings, and project requirements.

• Able to interface effectively with customers and contractors.

• Skilled in translating technical product knowledge to both technical and non-technical audiences.

• Ability to manage assigned tasks within established deadlines.

• Professional-level presentation skills.

• Strong mechanical aptitude and problem-solving abilities.

• Basic understanding of water chemistry.

• Ability to comprehend and utilize start-up and maintenance manuals.

• Basic computer and networking skills.

• Fundamental plumbing and electrical knowledge.

• Willingness and ability to travel up to 85% of the time.

🏝️ Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Insurance.

• Voluntary benefits including accident, critical illness, and hospital indemnity.

• 401k with company match.

• Goal Sharing incentives.

• Paid Time Off (PTO) and Paid Holidays.

• Supportive and inclusive work culture.

• Community involvement opportunities and Paid Volunteer Time.

• Flex-time arrangements.

• Tuition Reimbursement Program.

• Collaborative work environment.

• Professional development opportunities for career growth.