Professional Service Technician I

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Install Avidity Science systems in accordance with customer specifications and company guidelines.

• Interpret technical drawings and instructions accurately.

• Revise as-built drawings post-installation and submit them to the office.

• Oversee contractors during installation processes as necessary.

• Deliver initial training on the system to customers.

• Provide daily updates on job status to the Installation Coordinator and Project Managers.

• Conduct preventative maintenance on Avidity Science products.

• Offer warranty service and technical support.

• Provide emergency service and assistance as required.

• Assess system installations and initiate system commissioning.

• Generate relevant reports as needed.

• Complete product certification tasks for Avidity Science products.

⛳️ Requirements

• An Associate’s degree or equivalent trade experience.

• A minimum of three years' experience in servicing, troubleshooting, and supporting electrical or electro-mechanical systems at customer locations.

• Familiarity with standard manufacturing and business tools, including Microsoft Office.

• Comprehensive industry knowledge and an understanding of customer needs and expectations.

• Proficient communication skills, both verbal and written.

• Ability to learn swiftly and independently.

• Adaptability to rapidly changing environments.

• Capability to articulate and apply a customer value proposition for Avidity Science solutions.

• Proficiency in reading and interpreting blueprints, facility layouts, and project requirements.

• Skill in interfacing with customers and contractors.

• Ability to convey technical product knowledge to both technical and non-technical audiences.

• Competence in managing assigned tasks within established deadlines.

• Professional presentation skills.

• Strong mechanical aptitude coupled with problem-solving abilities.

• Basic understanding of water chemistry.

• Capability to comprehend and utilize start-up and maintenance manuals.

• Basic computer and networking proficiency.

• Fundamental plumbing and electrical knowledge.

• Requires 95% travel.

🏝️ Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Insurance.

• Voluntary benefits, including accident, critical illness, and hospital indemnity coverage.

• 401k plan with company matching contributions.

• Goal Sharing incentives.

• Paid Time Off (PTO) and Paid Holidays.

• Supportive and inclusive workplace culture.

• Community involvement opportunities and paid volunteer time.

• Flexible working hours.

• Tuition Reimbursement Program.

• Collaborative working environment.

• Professional development opportunities for career growth.