Production Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process orders and configure items within the system.

• Generate sample orders.

• Dispatch prepayments to vendors and prepare prebill invoices.

• Send order confirmations, artwork proofs, and tracking information to clients.

• Submit purchase orders to suppliers.

• Coordinate order specifics and discrepancies with sales teams.

• Ensure accurate order management portals for sales visibility.

• Request vendor tracking and billing information.

• Complete multi-destination tax adjustment forms for the Accounting department as necessary.

• Address vendor billing discrepancies with the sales team.

• Review the 30-day open order report.

• Assist with locked order modifications and general sales support inquiries.

• Troubleshoot issues related to order entry and billing.

• Work collaboratively with the ERP team to identify challenges.

• Support Sandbox testing following new developments or enhancements.

• Provide ongoing training across the company.

⛳️ Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

• 1-2 years of direct experience in Promotional, Customer Service, or Order Management roles.

• Excellent verbal, written, and English communication abilities.

• Willingness to work overnight/graveyard shifts in Philippine time or during US operating hours.

• Proficient in Microsoft and Google applications.

• Basic knowledge of Adobe Illustrator, Adobe Photoshop, and Canva is preferred.

• Direct experience in the promotional industry or relevant e-commerce experience is advantageous.

• Ability to prioritize and manage multiple projects under tight deadlines.

• Eagerness to learn industry-specific software.

• Familiarity with promotional products, including item research, ordering, and follow-up.

🏝️ Benefits

• Competitive salary packages within the industry.

• Permanent remote work arrangement.

• Company-provided equipment.

• Employer contributions for Government Mandated Benefits.

• Internet stipends upon regularization.

• HMO Coverage upon regularization (with an option for early enrollment on Day 1).

• Paid Time Off (PTO) credits and service incentive leave.

• Major spring and winter live company events.

• Monthly virtual events to appreciate employees.

• Access to company-sponsored career skills training courses.

• A company culture dedicated to your personal and professional development.