Production Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise daily purchasing, production, and operations from the issuance of purchase orders through to proofing, production, and delivery.

• Track orders and record order confirmations along with vendor correspondence.

• Ensure that purchase orders are precise and sent to suppliers with the appropriate client artwork files.

• Reach out to suppliers and vendors for updates regarding order status, proofs, tracking information, inventory assessments, pricing, freight quotes, and lead times.

• Engage with clients through email templates to provide updates on orders and logistics.

• Offer assistance, research, and feedback concerning order progress, modifications, and inquiries from customers or vendors.

• Organize shipping and freight logistics.

• Supply customers with shipment tracking numbers and oversee shipping reports to ensure on-time delivery.

• Keep accurate records for client and vendor files and databases.

• Complete related ad hoc assignments.

⛳️ Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or a related discipline.

• 1–2 years of experience in a role related to promotional products, customer service, or order management.

• Excellent verbal and written communication skills in English.

• Must be able to work overnight or graveyard shifts in Philippine time or during US business hours.

• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

• Skilled in Google Workspace (Gmail, Sheets, Docs, Drive).

• Basic familiarity with Adobe Illustrator, Adobe Photoshop, and Canva is preferred.

• Willingness to learn industry-specific software.

• Direct experience with promotional products or similar e-commerce experience is advantageous but not mandatory.

• Experience in promotional products, including item research, ordering, and follow-up, is a plus.

• Ability to prioritize and handle multiple projects within tight deadlines.

• Strong organizational and time-management abilities.

• Keen attention to detail.

• Clear and professional communication skills, both spoken and written.

• Problem-solving and analytical skills.

• Strong customer service and collaboration skills.

🏝️ Benefits

• Industry-leading salary packages

• Permanent work-from-home arrangement

• Company equipment provided

• Employer contribution to government-mandated benefits

• Internet allowances upon regularization

• HMO coverage available upon regularization (with the option to enroll as early as Day 1)

• Paid time off credits and service incentive leaves

• Major spring and winter company live events

• Monthly virtual employee appreciation events

• Access to company-sponsored career skills training courses

• A company culture centered on your personal and professional development