Product Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary support contact for Relocity's platform.

• Assist internal teams, clients, and partners in resolving issues.

• Oversee incoming support requests and facilitate coordination among teams.

• Ensure prompt and considerate resolutions to customer inquiries.

• Cultivate a deep understanding of Relocity's web and mobile applications.

• Record findings and escalate issues when appropriate.

• Keep accurate categorization and documentation of tickets.

• Recognize recurring issues and areas for enhancement.

⛳️ Requirements

• A minimum of 3 years of experience in technical product support, SaaS support, customer support, customer success, or a similar customer-facing position.

• Proficient in supporting software products, web applications, or mobile applications.

• Outstanding written and verbal communication abilities.

• Strong organizational skills with a keen eye for detail.

• Capability to handle multiple priorities while ensuring high quality and responsiveness.

• Proven problem-solving and critical thinking capabilities.

• Experience in investigating issues, troubleshooting customer concerns, and clearly communicating solutions.

• Ability to work independently while effectively collaborating across teams.

• Willingness to learn new technologies, systems, and workflows.

• Familiarity with ticketing systems such as Intercom, Zendesk, Jira, or comparable tools.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Health, Dental, Vision, LTD Insurance.

• 401k.

• Remote workplace.