Product Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver exceptional client service throughout the support process.

• Identify, analyze, and resolve incoming inquiries to provide suitable solutions and alternatives that ensure client satisfaction.

• Efficiently document support incidents and escalate them as needed.

• Oversee and update the help desk ticketing system with details of support incidents, discussions, and correspondence with clients.

• Handle multiple support channels, including phone and email.

• Assist in the rollout of new product releases to Multiview’s current client base.

• Actively contribute to enhancing our Client Portal content by creating impactful documents, videos, and how-to guides.

• Engage in ongoing efforts to improve support processes and team initiatives.

• Exemplify Multiview’s core values, enhancing the reputation of the company and its clients.

⛳️ Requirements

• A degree, diploma, certification, or equivalent in business, accounting, or relevant experience.

• Experience Level: 1 – 2 years in customer support or an accounting role.

• Proven skills in client escalation, conflict resolution, and negotiation.

• Demonstrated excellence in presentations to an executive-level audience, both in writing and verbally.

• Outstanding client service, interpersonal, and relationship-building abilities.

• Strong multi-tasking, organizational, time management, and problem-solving skills.

• Excellent team-building capabilities, enabling effective collaboration within a team environment.

• Self-motivated, resourceful, and capable of working independently with minimal supervision.

• Ability to exhibit a high degree of professionalism.

• Innovative thinker with a growth-oriented mindset.

• Proven technical proficiency with Microsoft Office at Intermediate or Advanced levels.

• Openness to being coached, mentored, and striving to reach your maximum potential.

• Experience in demonstrating Multiview’s core values, enhancing the reputation of the company and its clients.

• Willingness to travel minimally within Canada and the US.

🏝️ Benefits

• Competitive Compensation.

• 4 weeks of vacation to start, plus additional paid time off to promote work-life balance, wellness, and mental health days.

• Company-paid competitive benefits including Extended Health, Dental, Vision, and more.

• Ongoing growth opportunities and leadership development.