Product Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Become proficient in the Dutchie ECommerce platform, supporting all legal cannabis markets.

• Provide assistance to dispensary and consumer customers via email, phone, and live chat.

• Diagnose hardware and software issues while efficiently managing multiple cases at once.

• Test solutions for new challenges and aid in knowledge sharing among teams.

• Offer product insights for future platform enhancements.

• Deliver technical escalation support and immediate solutions for complex customer problems.

• Adhere to operational hours: 5am–6pm PST Monday–Friday and 6am–6pm PST Saturday–Sunday.

⛳️ Requirements

• Minimum of 1 year experience in a customer support position with strong problem-solving abilities.

• Outstanding written and verbal communication skills.

• Expertise in web-based software, CRMs, and Google Suite.

• Willingness to work evenings, weekends, and holidays as necessary.

• Open availability for evenings, weekends, and holidays.

• Experience in the legal cannabis sector or in a customer support team is a plus.

• Familiarity with the Dutchie platform is a bonus.

• Knowledge of Zendesk, Salesforce, Slack, and Zoom is a bonus.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Stock options for all staff.

• Office stipend to create your workspace.

• Vacation days.

• Sick days.

• Opportunities for career advancement.