Product Support Engineer

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Facilitate successful product launches in the field.

• Provide ongoing engineering assistance to customers and clinical partners.

• Support commercial, clinical, and pre-clinical equipment and procedures in the field.

• Lead engineering efforts involving commercial and customer-facing tasks.

• Assess products in the field and create plans to address customer issues in collaboration with R&D subject-matter experts.

• Prioritize tasks related to commercialized products and product support with cross-functional leadership.

• Ensure that design documentation adheres to HistoSonics' design control system or that of external partners.

• Guarantee the completion of project deliverables.

• Assist commercial teams in crafting customer engagement strategies for HistoSonics' technology.

• Provide support at conferences, tradeshows, meetings, and demonstrations.

• Offer field support during initial commercial and clinical cases.

• Troubleshoot the device and create customer troubleshooting manuals.

• Develop training materials for field support engineers for future product assistance.

• Collaborate with Operations, R&D, Education, Sales, and Clinical Affairs.

⛳️ Requirements

• A Bachelor's degree in Engineering or Life Sciences is strongly preferred.

• 0–2 years of relevant experience, ideally within a hospital or medical device company.

• Strong communication abilities, professionalism, and adaptability.

• Capability to engage multiple participants while maintaining organized and on-track demonstrations.

• Preferred experience in complex systems design, engineering, and product support.

• Preferred experience in supporting products and procedures within commercial and clinical field environments.

• Excellent communication skills are essential.

• Experience with quality management systems.

• Willingness to travel up to 75% domestically, including about two weekends per month.

• The employer will not sponsor visas for this position.

• Must possess U.S. work authorization.

🏝️ Benefits

• Health, dental, and vision insurance.

• Life insurance.

• Short-term and long-term disability insurance.

• 401(k) plan.

• Paid time off.

• Comprehensive benefits package for full-time employees.