Product Support

This is a fully remote position, open to applicants in India.

📋 Description

• Analyze and resolve intricate production challenges within PeopleSoft Financial Modules, conducting root cause analysis and implementing lasting solutions.

• Monitor system performance, data integrity, user experience, scheduled batch processes, and overall platform health.

• Address user-reported issues, prioritize incidents based on business impact, and ensure timely resolutions by collaborating with technical teams.

• Review, test, and implement changes to system configurations, including modifications to third-party finance applications.

• Collaborate with finance and accounting teams to gather requirements and convert them into functional specifications.

• Conduct gap analysis, impact assessments, integration analysis, and assist in system enhancements and implementations.

• Create and maintain functional specifications, system documentation, process guides, training materials, and user manuals.

• Design, coordinate, and execute User Acceptance Testing (UAT), test planning, regression testing, and data validation.

• Provide expert support for end-users and act as the subject matter expert for PeopleSoft Financial Modules.

• Analyze performance metrics, enhance system performance, and pinpoint opportunities for process automation.

• Utilize SQL, PSQuery, and various tools to investigate data issues and aid in troubleshooting.

• Liaise with Oracle support and third-party vendors.

• Mentor junior team members and impart knowledge to IT teams.

• Assist with month-end closures and collaborate on strategic enhancement initiatives.

⛳️ Requirements

• 3-5 years of experience supporting PeopleSoft Financial Management 9.2 in an enterprise IT setting.

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field.

• In-depth functional knowledge of PeopleSoft FSCM 9.2 modules with a focus on production support methodologies.

• Experience in system monitoring and incident management.

• Proficiency in SQL and experience with PSQuery for swift troubleshooting and data analysis.

• Strong comprehension of financial close processes and month-end support requirements.

• Exceptional communication and incident management skills.

• Demonstrated ability to perform under pressure during critical business periods.

• PeopleSoft certifications in Financial Management (preferred).

• Familiarity with process automation tools and emerging technologies, including GenAI applications for IT support (preferred).

• Background in predictive analytics and proactive monitoring solutions (preferred).

• Experience mentoring technical teams and leading cross-functional initiatives (preferred).

• Knowledge of JLL systems and processes (preferred).

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodations for individuals with disabilities.