Product Support Associate

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee, organize, research, market, acquire, communicate, and offer administrative assistance to designated committees, groups, departments, or programs.

• Aid in the daily operations of an assigned section or special interest group.

• Provide support to programs, sections, and/or special interest groups.

• Monitor and acquire office supplies while adhering to budget constraints.

• Facilitate video conferences between staff and both internal and external clients.

• Draft, type, and distribute meeting notes, routine correspondence, and reports.

• Act as a liaison with external printing vendors as needed.

• Serve as the main point of contact for program-related inquiries and activities.

• Oversee the general program mailbox and direct phone calls and emails to the appropriate staff.

• Communicate with SAE ITC programs, departments, and outside contacts.

• Manage P-card accounts and/or process invoices for office supplies and other acquisitions.

• Verify invoices for accuracy and initiate purchase requisitions.

• Input data into customer and financial management databases.

• Prepare standard letters, memos, emails, labels, and routine correspondence.

• Type, copy, and distribute reports, proposals, and presentations through mail, websites, social media, and other platforms.

• Proofread for spelling and grammatical accuracy.

• Enter data into spreadsheets and databases and generate standard reports.

• Utilize domain knowledge of software and IT systems for program administration and support.

⛳️ Requirements

• Associate’s degree in business or a related field.

• 2+ years of experience in office administration, secretarial roles, or equivalent positions.

• Exceptional communication, interpersonal, and organizational abilities.

• Capability to operate with minimal supervision.

• Skill in continually prioritizing workload when faced with diverse and demanding customer needs/requests.

• Ability to handle confidential and legal information appropriately.

• Proficiency in coordinating multiple projects concurrently during peak workload times.

• Experience in entering and maintaining data in databases, software, and IT systems for program administration and support.

• Background in accounting, bookkeeping, business standards/best practices, and document editing is preferred.

• Preferred ability to apply domain knowledge of software and IT systems for program administration and support.

• A reliable and secure internet connection along with a proper ergonomic remote work setup.

• Capability to maintain a confidential and secure workspace while adhering to company data security policies.

🏝️ Benefits

• Remote work environment with a reliable and secure internet connection and proper ergonomic setup.

• Standard business hours with flexibility for international meetings.

• Occasional travel (up to 20%) for technical conferences or committee sessions.

• Equal employment opportunities along with protection against discrimination and harassment.