Product Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a key point of contact between SitusAMC and its clients to ensure effective delivery and implementation of SitusAMC software and configurations into client production settings.

• Accept, validate, and internally direct software defects for resolution.

• Provide comprehensive training to clients and internal team members.

• Operate in accordance with security role alignments.

• Document specifications, including findings, extensions, and enhancements.

• Develop user guides, release notes, and configuration documentation.

• Conduct training sessions for Client Administrators, Client End-Users, and internal staff.

• Execute work both on-site and through Virtual Service Delivery (VSD).

• Showcase upgrade features, enhancements, issue reviews, and custom configuration demonstrations.

• Configure application setup and installation processes.

• Utilize knowledge of the SitusAMC application and understanding of business concepts.

• Test SitusAMC applications for project-related and support activities.

• Validate both internal and external findings.

• Analyze specifications and requirements thoroughly.

• Undertake additional related tasks as assigned by management.

⛳️ Requirements

• An associate degree or equivalent from a two-year college or technical school, along with one year of relevant experience and/or training; or a comparable combination of education and experience.

• 2-4 years of industry or related experience, typically in an Analyst-level role or an external equivalent.

• Proficiency in Internet browser software and the Microsoft Office suite.

• Capability to learn and apply new skills effectively.

• Aptitude for identifying and resolving issues promptly, with skilled information gathering and analysis.

• Strong customer service skills and acumen.

• Flexibility to adapt to changes in the work environment and manage competing priorities.

• Ability to follow directions and respond to management guidance.

• Capability to work independently.

• Initiative and commitment to self-development efforts.

• High levels of accuracy and thoroughness in work.

• Strong business acumen.

• Experience reading and interpreting XML files is preferred.

🏝️ Benefits

• Discretionary bonuses may be available for eligible positions.

• Paid time off (PTO).

• Paid holidays.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Disability insurance coverage.

• 401K retirement plan.