Product Specialist – Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of maintaining a thorough and up-to-date understanding of assigned product(s), roadmap, integrations, and constraints.

• Sustain a comprehensive and current knowledge of assigned products, including essential workflows, configurations, integrations, and limitations.

• Ensure alignment with product roadmaps, release schedules, and technical dependencies.

• Convert product capabilities into clear and precise guidance for Go-To-Market (GTM) and customer-facing teams.

• Recognize prevalent customer misunderstandings, friction points, and misconfigurations on a large scale.

• Serve as a reliable escalation point for intricate product inquiries that necessitate synthesis across teams.

• Maintain ownership of functional competitive intelligence encompassing features, workflows, trade-offs, and maturity.

• Respond to internal inquiries for competitive information using a consistent and scalable methodology.

• Keep competitive intelligence updated as products and markets evolve.

• Monitor trends, regulatory considerations, and emerging requirements relevant to assigned segments or regions.

• Offer segment-informed insights to GTM efforts, enablement, and lifecycle initiatives.

• Act as a thought leader by presenting sessions and participating in panels at industry conferences and events (excluding demo booth support).

• Track product usage and adoption trends, providing strategic insights to GTM teams through shared reporting tools in collaboration with Product Management.

• Identify activation gaps and patterns of success.

• Collaborate with Product Marketing and Marketing on insight-driven campaigns.

• Provide in-depth product insights to enhance enablement programs, sales initiatives, and GTM strategies.

• Serve as a subject-matter expert for large-scale enablement efforts, including training sessions, webinars, and internal programs.

• Utilize in-product analytics and feedback tools (e.g., Pendo) to pinpoint usage patterns and friction points.

• Support discovery, feedback initiatives, and adoption analysis on a large scale.

• Highlight insights that inform activation, adoption, and customer marketing strategies.

• Partner with Product Management and Engineering to assist in bringing new and evolving products and features to market.

• Support beta programs, launches, releases, and sunsets by offering customer and market context.

• Interpret R&D intent into implications for customers, associated risks, and considerations for adoption.

• Facilitate feedback loops from self-testing, GTM teams, and customers back to Product Management and Engineering.

⛳️ Requirements

• Proven experience in a product-centric, customer-facing role such as Product Specialist, Product Marketing, Product Management, Solutions Consulting/Engineering, Customer Success, or a similar position.

• Demonstrated capability to cultivate deep expertise in software products and effectively communicate functionality, value, and trade-offs to varied audiences.

• Strong comprehension of customer needs, market context, and segment dynamics.

• Experience in supporting go-to-market initiatives at scale through enablement, insights, or product advocacy.

• Ability to collect, synthesize, and relay customer and market insights to cross-functional partners.

• Experience collaborating with Product Management and Engineering to support product launches, releases, or lifecycle projects.

• Strong analytical and problem-solving skills, with the ability to connect data, insights, and customer feedback to actionable results.

• Capacity to influence and build consensus across teams without direct authority.

🏝️ Benefits

• Competitive compensation, alongside all full-time employees participating in our ownership program, ensuring everyone has a stake in our success.

• Flexible work culture, with remote, hybrid, and in-office collaboration spaces varying by role, team, and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, encouraging teams to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support.

• Learning and development resources, including professional development tools and tuition reimbursement, to facilitate your growth.

• Access to the technology and tools necessary for you to perform at your best.

• Motivosity employee recognition program.

• A culture grounded in inclusivity, support, and meaningful connections.