Product Specialist

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Collaborate closely with Customer Success, Operations, clients, and internal stakeholders to gather insights on product feedback, workflow challenges, and enhancement requests.

• Clearly document feature requests, bugs, workflows, and requirements in Jira and related systems.

• Assist in backlog refinement, prioritization discussions, and organization of tickets.

• Aid in defining acceptance criteria and anticipated workflow behavior for new features and enhancements.

• Work in partnership with Product leadership and Subject Matter Experts to ensure feature requests are in line with customer needs and product strategy.

• Act as a daily resource for Engineering by addressing inquiries related to workflows, product behavior, and operational concerns.

• Regularly engage in engineering discussions, sprint activities, and product reviews.

• Ensure that requirements, edge cases, and workflow expectations are effectively communicated during the development process.

• Assist in identifying gaps, inconsistencies, or risks during implementation.

• Monitor bugs and feature requests until resolution to ensure issues are effectively communicated and nothing is overlooked.

• Conduct User Acceptance Testing (UAT) for new features, enhancements, and bug fixes.

• Confirm that delivered functionalities align with documented requirements and practical workflows.

• Support release coordination, internal communication, and readiness activities across Customer Success and Operations teams.

• Record testing outcomes, identified issues, and feedback for Engineering follow-up.

• Cultivate deep expertise in Impruvon workflows, operational processes, and customer use cases.

• Participate in customer discussions and workflow reviews to gain a better understanding of operational needs and product fit.

• Assist in evaluating the impact, reach, and urgency of feature requests and workflow enhancements.

• Contribute to ongoing product improvement through customer insights, workflow analysis, and operational feedback.

⛳️ Requirements

• Minimum of 3 years of experience in Product Operations, Business Analysis, Product Support, Healthcare Operations, Customer Success, or related roles within a SaaS or healthcare technology environment, or equivalent practical experience in using and supporting workflow-heavy healthcare or medication management platforms in operational care settings.

• Strong organizational skills with the ability to manage multiple workstreams and effectively navigate competing priorities.

• Experience documenting requirements, workflows, bugs, or feature requests in systems like Jira, Confluence, or similar tools.

• Exceptional communication and collaboration skills across both technical and non-technical teams.

• Keen attention to detail and the capacity to analyze operational workflows and edge cases.

• Ability to closely collaborate with Engineering teams to clarify requirements and validate delivered functionalities.

• Comfortable operating within a fast-paced, highly collaborative startup environment.

• Capacity to balance tactical execution with a broader operational and product context.

🏝️ Benefits

• Competitive compensation tailored to experience.

• 100% company-covered medical insurance (base plan).

• Dental and vision coverage available.

• 401(k) retirement plan.

• Company-paid life, AD&D, STD, and LTD insurance.

• Lifestyle Spending Account (for wellness, personal use, and company merchandise).

• Flexible PTO along with company holidays.

• A flexible, remote-friendly work environment.

• Opportunity to take ownership and expand a crucial function within the company.

• Mission-driven work that makes a real impact on vulnerable populations.