Product Specialist

📋 Description

• Carry out comprehensive, person-centered seating and postural evaluations in various environments such as community settings, homes, hospitals, therapy centers, and care facilities.

• Assess clinical needs concerning posture, pressure management, functionality, and safety.

• Suggest suitable seating solutions that align with best practices and product capabilities.

• Create clear, precise, and timely assessment notes, reports, and quotations.

• Showcase the complete Accora seating range and articulate the clinical advantages, features, and available accessories.

• Collaborate with therapists, caregivers, and families to configure and prescribe seating that fulfills individual clinical needs.

• Raise awareness of the broader Accora product portfolio during all visits and professional engagements.

• Attend regular OT supervision sessions to foster clinical development and reflective practice.

• Seek OT support for complex cases and ensure that assessment practices adhere to clinical standards and safeguarding requirements.

• Work closely with internal OTs to enhance assessment methodologies and improve outcome quality.

• Participate in all mandatory internal training sessions to enhance knowledge in clinical seating prescription, posture management, pressure care principles, risk factors, and handling complex cases.

• Actively engage in ongoing workshops and practical skill enhancement.

• Cultivate strong relationships with clinicians, partners, community teams, and service providers.

• Offer guidance, coaching, and informal training to external professionals on subjects related to seating, posture, and pressure care as appropriate.

• Assist in delivering Accora training sessions, events, and product education days.

• Collaborate with the customer care team to manage and optimize a schedule for assessments, revisits, demonstrations, and training sessions, while assisting with deliveries and call-outs as needed.

• Maintain equipment, demo chairs, and vehicles to the required standards.

• Provide ongoing feedback to the team regarding product performance, service user needs, and market trends.

• Contribute to team objectives and support the overall growth strategy of Accora.

• Pursue personal and professional development to adapt to the evolving demands of the role and engage in suitable training activities.

• Perform additional duties, training, and/or hours of work as reasonably required, consistent with the general level of responsibility of this position.

• Carry out health and safety responsibilities in accordance with the Company's Health and Safety Policy.

• Serve as an ambassador for the Company, promoting the brand and consistently presenting a positive image to customers and the public.

• Embody our core values of insight, determination, and integrity; fulfill our mission statement and advocate for the Company’s long-term vision.

• Comply with all relevant quality and regulatory standards at all times.

⛳️ Requirements

• Qualification at A-level standard or its equivalent.

• Relevant knowledge of products and the industry.

• Experience in a seating, clinical equipment, mobility, or assistive technology setting (preferred).

• Experience as an OT or physiotherapist is advantageous.

• Strong understanding of posture, positioning, and pressure care principles (training will be provided).

• Effective communicator capable of engaging with clinicians, clients, and families.

• Ability to manage a field-based role, plan travel routes, and prioritize tasks.

• Empathetic, professional, and client-centered approach to addressing needs.

• Strong oral and written communication skills, along with numeracy skills.

• Confident telephone skills with an excellent command of English.

• Ability to work effectively both independently and as part of a team.

• Capacity to thrive in a competitive environment.

• Proficient ICT skills.

• Attention to detail, along with strong planning and organizational abilities.

• Driven and enthusiastic.

• Potential for growth and development in alignment with the business.

• High level of self-motivation and ambition.

• Ability to influence and engage with colleagues, peers, key customers, and prospects.

• Positive, confident, and determined demeanor.

• Mindset focused on continuous improvement.

• Valid driving license.

🏝️ Benefits

• Company van, phone, and laptop provided.

• Annual leave: 25 days per year plus public holidays.

• Private medical healthcare coverage.

• Opportunities for training and development.

• Competitive base salary with an uncapped bonus structure.