Product Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Carry out comprehensive, person-centered assessments of seating and posture in various environments, including community settings, residences, hospitals, therapy centers, and care facilities.

• Assess clinical requirements regarding posture, pressure management, functionality, and safety.

• Suggest suitable seating solutions that align with best practices and product capabilities.

• Create precise, clear, and timely assessment documentation, reports, and quotes.

• Showcase the complete Accora seating range while explaining clinical advantages, features, and available accessories.

• Collaborate effectively with therapists, caregivers, and families to configure and prescribe seating that fulfills specific clinical needs.

• Raise awareness of the broader Accora product portfolio during all visits and professional engagements.

• Engage in regular OT supervision sessions to foster clinical development and reflective practice.

• Seek guidance from OTs for complex cases and ensure that assessment methods comply with clinical standards and safeguarding expectations.

• Collaborate closely with internal OTs to enhance assessment methodologies and outcome quality.

• Attend all necessary internal training sessions to enhance knowledge in clinical seating prescription, posture management, pressure care principles, risk factors, and handling complex cases.

• Actively engage in continuous workshops and practical skill enhancement.

• Cultivate strong relationships with clinicians, partners, community teams, and service providers.

• Offer guidance, coaching, and informal training to external professionals regarding seating, posture, and pressure care when appropriate.

• Assist in delivering Accora training sessions, events, and product education days.

• Collaborate with the customer care team to manage and optimize a schedule of assessments, revisits, demonstrations, and training sessions, while assisting with deliveries and call-outs as necessary.

• Maintain equipment, demo chairs, and vehicles to the required standards.

• Provide continuous feedback to the team concerning product performance, service user needs, and market trends.

• Contribute to team goals and support the overall growth strategy of Accora.

• Commit to personal and professional development to adapt to the evolving demands of the role and engage in relevant training activities.

• Perform additional duties, training, and/or hours as reasonably required that align with the general responsibilities of this position.

• Execute health and safety responsibilities appropriate to the role, as outlined in the Company’s Health and Safety Policy.

• Represent the Company as an ambassador, promoting the brand and consistently presenting a positive image to customers and the public.

• Embrace and embody our core values – insight, determination, and integrity; fulfill our mission statement and further the Company’s long-term vision.

• Comply with applicable quality and regulatory standards at all times.

⛳️ Requirements

• A-level qualification or an equivalent level of education.

• Relevant knowledge of products and the industry.

• Experience in a seating, clinical equipment, mobility, or assistive technology environment is preferred.

• Background as an OT or physiotherapist would be advantageous.

• Strong knowledge of posture, positioning, and pressure care principles (training will be provided).

• Confident communicator capable of effective interaction with clinicians, clients, and families.

• Ability to manage a field-based role, plan routes, and prioritize workload efficiently.

• Empathetic, professional, and person-centered approach to addressing client needs.

• Strong oral and written communication skills, along with numeracy skills.

• Proficient and confident telephone skills, with an excellent command of English.

• Capability to work effectively both independently and within a team.

• Ability to thrive in a competitive environment.

• Good ICT skills.

• Detail-oriented with effective planning and organizational abilities.

• Strong drive and enthusiasm.

• Potential for growth and development in alignment with business needs.

• High level of self-motivation and ambition.

• Ability to influence and engage with colleagues, peers, key customers, and prospects.

• Positive, confident, and determined demeanor.

• Mindset geared towards continuous improvement.

• Valid driving license.

🏝️ Benefits

• Company van, phone, and laptop provided.

• Annual leave: 25 days per year plus public holidays.

• Private medical healthcare coverage.

• Opportunities for training and development.

• Competitive base salary with an uncapped bonus structure.