Product Solutions Specialist

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Act as the main product contact for clients during their onboarding, implementation, and customization initiatives.

• Assist clients in adopting the suggested workflows, processes, and best practices provided by LimeFlight.

• Guide customers on how to maximize their benefits from LimeFlight's offerings.

• Clarify technical concepts, solution trade-offs, and implementation consequences to both business and technical stakeholders.

• Support rollout activities, conduct user acceptance testing, provide training, and manage change effectively.

• Ensure that the solutions delivered meet the intended business goals and satisfy customer objectives.

• Lead discovery workshops focused on customer processes, operational challenges, business goals, and technical environments.

• Collect, challenge, refine, and validate customer requirements.

• Identify chances to leverage existing product features before suggesting customizations.

• Define solution strategies, user stories, functional specifications, and acceptance criteria.

• Collaborate with Product Managers on requirements that influence product strategy, roadmap decisions, or platform design.

• Oversee the functional delivery of customization projects from discovery to deployment.

• Work closely with engineering teams throughout development, testing, and rollout phases.

• Assist in solution validation, acceptance testing, and ensure customer sign-off.

• Manage project scope and expectations while balancing customer needs with product maintainability.

• Guarantee that delivered solutions are embraced and provide measurable value to customers.

⛳️ Requirements

• Over 5 years of experience in Product Specialist or Business Analysis positions within a B2B SaaS setting.

• In-depth understanding of SaaS products and software implementation workflows.

• Strong technical knowledge of SaaS platforms, APIs, integrations, data models, and software implementation principles.

• Exceptional communication and stakeholder management abilities.

• Proven experience in gathering and documenting business requirements.

• Strong presentation skills and customer-facing experience.

• Ability to convert customer needs into clear and structured requirements.

• Highly organized with a keen attention to detail.

• Minimum proficiency in English at C1 level.

• Must currently reside in or be willing to relocate to Europe.

• Legally eligible to work full-time under an employment contract.

• Freelance or B2B contracts are not applicable.

🏝️ Benefits

• Fully remote work arrangement.

• Continuous learning opportunities.

• Two annual one-week team events.

• Commitment to an equal opportunity and inclusive work environment.