Product Solutions Specialist

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Act as the main product liaison for clients throughout onboarding, implementation, and customization projects.

• Assist clients in adopting the recommended workflows, processes, and best practices provided by LimeFlight.

• Provide guidance on how to derive maximum value from LimeFlight products.

• Clarify technical concepts, solution trade-offs, and implementation implications to both business and technical stakeholders.

• Facilitate rollout activities, user acceptance testing, training, and change management initiatives.

• Ensure that delivered solutions meet intended business outcomes and align with customer objectives.

• Conduct discovery workshops to gain insights into customer processes, operational challenges, business goals, and technical environments.

• Collect, challenge, refine, and validate customer requirements.

• Identify ways to fulfill customer needs through existing product features before suggesting customizations.

• Outline solution strategies, user stories, functional specifications, and acceptance criteria.

• Collaborate with Product Managers when requirements impact core product strategies, roadmaps, or platform architecture.

• Manage the functional delivery of customization projects from discovery to deployment.

• Work alongside engineering teams to clarify requirements, assess solution approaches, and resolve technical queries.

• Assist in solution validation, acceptance testing, and obtaining customer sign-off.

• Handle scope and expectations while balancing customer needs with product maintainability.

• Ensure that delivered solutions are effectively adopted and provide measurable value to customers.

⛳️ Requirements

• Over 5 years of experience in Product Specialist or Business Analysis roles within a B2B SaaS environment.

• In-depth knowledge of SaaS products and software implementation methodologies.

• Strong technical grasp of SaaS platforms, APIs, integrations, data models, and software implementation principles.

• Exceptional communication and stakeholder management abilities.

• Proven experience in gathering and documenting business requirements.

• Strong presentation skills and experience in customer-facing roles.

• Capability to translate customer needs into well-defined and structured requirements.

• Highly organized with a keen attention to detail.

• Minimum English proficiency at C1 level.

• Must either reside in or be willing to relocate to Europe.

• Legally eligible to work full-time under an employment contract; freelance or B2B arrangements are not offered.

• Nice-to-have: experience in aviation, airline operations, airline catering, supply chain, or logistics.

• Nice-to-have: experience in supporting enterprise software implementations.

• Nice-to-have: familiarity with Agile product development methodologies.

• Nice-to-have: experience in creating product documentation, training materials, and user guides.

• Nice-to-have: experience in conducting market or competitor research.

🏝️ Benefits

• Fully remote work environment.

• Continuous learning opportunities.

• A diverse and international company culture.

• A work atmosphere focused on creativity, collaboration, and inclusion.

• Two annual week-long team events.

• Travel opportunities for customer workshops, requirements engineering, and training sessions.