Product Solutions Specialist

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Act as the operational extension of Product Management during the implementation and customization of customer projects.

• Serve as the main product liaison for customers throughout the onboarding process, solution design, requirement discovery, delivery, testing, rollout, and adoption phases.

• Assist customers in embracing LimeFlight's recommended workflows, processes, and best practices.

• Provide guidance to customers on how to maximize the value of LimeFlight's products.

• Communicate technical concepts, solution trade-offs, and implementation implications to both business and technical stakeholders.

• Support the rollout activities, user acceptance testing, training, and change management processes.

• Ensure that delivered solutions meet the intended business outcomes and customer objectives.

• Facilitate discovery workshops to gain insight into customer processes, operational challenges, business goals, and technical environments.

• Collect, challenge, refine, and validate customer requirements.

• Identify opportunities to utilize existing product capabilities before considering customizations.

• Outline solution approaches, user stories, functional specifications, and acceptance criteria.

• Collaborate with Product Managers when requirements impact core product strategy, roadmap decisions, or platform architecture.

• Take ownership of the functional delivery of customization projects from discovery to deployment.

• Work together with engineering teams to clarify requirements, review solution approaches, and resolve technical inquiries.

• Assist in solution validation, acceptance testing, and obtaining customer sign-off.

• Manage scope and expectations while balancing customer needs with product maintainability.

• Ensure that delivered solutions are successfully adopted and provide measurable value to customers.

• Travel for two annual one-week team events and approximately 10–15% for customer workshops, requirements engineering, and training.

⛳️ Requirements

• Over 5 years of experience in Product Specialist or Business Analysis roles within a B2B SaaS environment.

• Strong comprehension of SaaS products and software implementation processes.

• Solid technical knowledge of SaaS platforms, APIs, integrations, data models, and software implementation concepts.

• Excellent communication and stakeholder management abilities.

• Experience in gathering and documenting business requirements.

• Strong presentation and customer-facing skills.

• Capability to translate customer needs into clear and structured requirements.

• Highly organized with a strong attention to detail.

• Minimum English proficiency at C1 level.

• Must reside in or be willing to relocate to Europe.

• Must be legally eligible to work full-time under an employment contract; freelance or B2B contracts are not available.

• Nice-to-have: Experience in aviation, airline operations, airline catering, supply chain, or logistics.

• Nice-to-have: Experience in supporting enterprise software implementations.

• Nice-to-have: Familiarity with Agile product development methodologies.

• Nice-to-have: Experience in creating product documentation, training materials, and user guides.

• Nice-to-have: Experience in conducting market or competitor research.

🏝️ Benefits

• Fully remote work arrangement.

• Continuous learning opportunities.

• Two annual one-week team events.

• An inclusive company culture.

• An equal opportunity employment environment.