Product Owner, Zendesk, Babelforce

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage and enhance low-code products like Zendesk and Babelforce.

• Digitally map and improve customer service workflows.

• Advocate for new product features internally and boost user engagement.

• Collect and prioritize requirements from the Operations team.

• Coordinate IT interfaces and collaborate with external partners.

• Choose and implement AI components effectively.

• Utilize prompting techniques to optimize systems for peak efficiency.

• Oversee subprojects and full projects from market analysis to go-live.

• Craft the ideal product tailored for customer service needs.

⛳️ Requirements

• Several years of experience as a Product Owner, Business Owner, or a similar position.

• Experience in a fast-paced e-commerce environment, coupled with an agile and innovative work ethic.

• A completed degree in business administration or business information systems is advantageous.

• Significant experience in configuring and managing ticketing or telephony systems in customer service, such as Zendesk or Babelforce.

• Proven ability to independently manage product enhancements or comparable projects.

• Proficient in coordinating with external partners and stakeholders.

• Strong affinity for low-code/no-code tools.

• Keen interest in AI solutions and modern prompting techniques.

• A strong sense of responsibility for delivering reliable products and fostering engaging customer interactions.

🏝️ Benefits

• Voluntary vacation and Christmas bonuses.

• Contributions toward occupational pension plans.

• 30% employee discount, available for your partner, including dining and hairdressing services.

• Additional vacation days starting from your fifth year with the company.

• Subsidy for your Urban Sports membership.

• Training and leadership development programs.

• Opportunity for a workation of up to 30 calendar days per year in selected European countries.

• Additional vacation days through salary conversion.

• Option for a sabbatical.

• Company Bike: conveniently lease the bike or e-bike of your choice.