Product Owner – Service area

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Influence the way customers engage with businesses through voice and video communications within the Creatio platform.

• Work on web-based voice and video solutions, encompassing screen sharing, AI avatars, and transitions from AI assistants to live agents.

• Create telephony and contact center integrations that empower agents to manage calls, retrieve customer information, and monitor communication history.

• Collaborate intimately with engineering teams and those developing Creatio’s AI agents and various communication mediums.

• Engage with clients, partners, and sales teams to grasp contact-center workflows and requirements.

• Recognize the fundamental customer issues driving feature requests.

• Define product vision and roadmap while prioritizing based on client needs.

• Translate concepts into objectives, user stories, and acceptance criteria.

• Develop rapid prototypes with AI coding agents to validate concepts with clients.

• Partner daily with the development team to plan sprints, address inquiries, and accept completed tasks.

• Establish the scope and timelines with adjacent product teams.

• Assist in pre-sales activities through demonstrations, client inquiries, and detailed product capability and timeline responses.

• Evaluate feature usage and client feedback post-release and integrate insights into the product strategy.

⛳️ Requirements

• Over 3 years of experience as a Product Owner or Product Manager for a B2B product.

• Strong technical comprehension of contemporary software and integrations.

• Capability to discuss solution design with engineers as an equal.

• Ability to stay informed about new technologies and identify relevant capabilities for the product.

• Quick learner in new domains.

• Adaptable and proactive, with comfort in shifting priorities.

• Experience in direct client interactions, translating client feedback into product specifications.

• Proven experience in creating functional prototypes with AI coding agents such as Claude Code, Cursor, Codex, or similar tools.

• Familiarity with utilizing AI tools in daily product tasks.

• Upper-Intermediate or higher spoken English proficiency.

• Capacity to independently lead client and partner calls, respond to inquiries spontaneously, understand diverse accents, and negotiate scope.

🏝️ Benefits

• Clear career advancement paths.

• Mentorship opportunities available.

• Access to ongoing learning and development.

• Flexible work arrangements.

• Initiatives that support schedule management, productivity, and overall personal and professional well-being.

• A culture that celebrates achievements and values employee contributions.

• Empowerment to make significant contributions from day one.

• An innovative environment focused on fresh ideas, cutting-edge technologies, and courageous thinking.

• Competitive salary and benefits supporting employees and their families.

• A rewards system that acknowledges contributions and dedication.

• Benefits package that varies based on country of residence and employment type.