Product Owner – Service area

This is a fully remote position, open to applicants in Poland.

📋 Description

• Influence the way customers engage with businesses through voice and video communications on the Creatio platform.

• Develop web-based voice and video solutions, including functionalities like screen sharing, AI avatars, and transitions from AI assistants to live agents.

• Create telephony and contact-center integrations that facilitate call management, access to customer information, tracking of communication history, and administrative setup.

• Collaborate closely with engineering teams and those working on Creatio AI agents and other communication channels.

• Engage with clients, partners, and sales teams to gain insights into contact-center workflows and requirements.

• Identify the fundamental issues behind requested features.

• Define the product vision and roadmap, prioritizing based on client needs.

• Translate ideas into goals, user stories, and acceptance criteria.

• Develop rapid prototypes using AI coding agents to test concepts with clients prior to development commitment.

• Organize sprints, address development inquiries, and accept finalized work.

• Coordinate scope and timelines with adjacent product teams.

• Assist in pre-sales efforts through demonstrations, addressing client inquiries, and providing written responses regarding product capabilities and timelines.

• Evaluate feature usage and client feedback post-release, incorporating insights into the product strategy.

⛳️ Requirements

• Over 3 years of experience as a Product Owner or Product Manager for a B2B product.

• Strong technical knowledge of contemporary software and integrations.

• Capability to discuss solution design with engineers on an equal footing.

• Ability to stay updated with new technologies and recognize relevant capabilities for the product.

• Quick learner in new domains.

• Adaptability and initiative when priorities change.

• Experience in direct client interactions, transforming their feedback into product requirements.

• Proficiency in building working prototypes using AI coding tools like Claude Code, Cursor, Codex, or similar.

• Familiarity with employing AI tools in daily product tasks.

• Upper-Intermediate or higher spoken English proficiency.

• Capability to independently lead client and partner calls, respond to inquiries on the spot, understand various accents, and negotiate scope.

🏝️ Benefits

• Defined career advancement paths.

• Opportunities for mentorship.

• Access to ongoing learning resources.

• Flexible working arrangements.

• Initiatives that promote schedule management, productivity, and overall well-being.

• Recognition of individual accomplishments.

• Empowerment to make significant contributions from day one.

• A culture that fosters innovation, new ideas, modern technologies, and bold thinking.

• Competitive salary and benefits tailored to support employees and their families.

• A rewards system that acknowledges contributions and commitment.