Product Owner – Recommendation Systems

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Take charge of the entire experience for paying customers post-purchase, from initial hypothesis to final results.

• Ensure that every paying customer achieves a quality match as swiftly as possible.

• Optimize the volume of offers so that customers are presented with neither an overwhelming nor insufficient number of options.

• Enhance the relevance of recommendations and foster trust in the displayed suggestions.

• Increase the number of relevant invites sent to paying customers.

• Boost the likelihood of achieving a quality match for new customers during their first week.

• Create engaging mechanics that encourage users to return to conversations, such as gamification, nudges, and reminders.

• Identify key matching parameters for various user segments.

• Utilize segmentation, personalization, and data enrichment to enhance results.

• Detect bottlenecks and growth opportunities in the post-purchase journey through data analysis and research.

• Transform concepts into testable hypotheses with clearly defined success metrics.

• Collaborate effectively with engineers, designers, analysts, and data/ML specialists to ensure efficient product delivery.

• Oversee requirements, priorities, and timelines.

• Conduct experiments, evaluate results and product metrics, and refine and scale successful initiatives.

⛳️ Requirements

• Practical B2C product experience in customer experience and customer journey design, including activation, onboarding, or first-session experience.

• Familiarity with discovery-driven products that involve a large number of offers or listings.

• Experience in search or feed relevance, matching, or recommendation systems.

• Proficiency in segmentation, personalization, and enhancing offers through data.

• Capability to formulate hypotheses and establish requirements.

• Strong ability to drive delivery processes.

• Competence in validating results and conducting A/B tests and other experiments.

• Comfortable with both qualitative and quantitative product research methodologies.

• Ability to collaborate cross-functionally with designers, analysts, and engineers.

• Understanding of product metrics and potential growth opportunities.

• Results-driven mindset.

• Demonstrated ownership and ability to work independently.

• Adaptable to changing priorities.

• Clear and direct communication skills.

• Views failures as opportunities for learning.

🏝️ Benefits

• REMOTE OPPORTUNITY for full-time work.

• 28 calendar days of vacation per year.

• 7 wellness days off per year.

• Bonuses up to $5000 for recommending successful candidates for positions within the company.

• 50% coverage for professional training, international conferences, and meetings.

• Corporate discount available for English lessons.

• Health benefits: reimbursement of up to $1,000 gross annually for self-purchased health insurance or medical expenses for yourself and close relatives if not eligible for corporate medical insurance.

• Equipped workspace and necessary tools provided in offices or co-working locations.

• Reimbursement of workplace costs up to $1,000 gross once every three years for other locations.

• Internal gamified gratitude system with bonuses redeemable for merchandise, team-building activities, massage certificates, etc.