Product Owner – Digital & Payments

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of and manage a Coastal Community-owned product backlog for designated products.

• Identify, prioritize, and enhance epics, features, user stories, acceptance criteria, process flows, and functional requirements.

• Oversee the complete product lifecycle from discovery and roadmap planning to design, delivery, launch, adoption, and ongoing enhancement.

• Create and sustain product roadmaps, release plans, prioritization suggestions, and decision-making materials.

• Conduct discovery sessions, workshops, sprint planning, release planning, reviews, retrospectives, and stakeholder meetings.

• Assist delivery teams with solution design, backlog refinement, testing, release readiness, user acceptance testing, issue triage, defect prioritization, and post-implementation review.

• Collaborate with the EPMO to develop and enhance product ownership practices.

• Update leadership on roadmap progress, release plans, risks, trade-offs, adoption, benefits realization, and product outcomes.

• Leverage digital banking and payments expertise across digital servicing, online banking, mobile banking, payments, cards, onboarding, authentication, and related member journeys.

• Partner with engineering, architecture, security, risk, compliance, operations, marketing, frontline teams, and external vendors.

• Track product performance, member feedback, adoption, service impacts, operational metrics, and key performance indicators.

• Ensure products align with security, privacy, accessibility, operational resilience, fraud prevention, and regulatory standards.

• Assist in launch planning, internal readiness, communications, training, adoption, and member education.

• Communicate requirements to vendors, evaluate options, coordinate releases, manage dependencies, and resolve issues.

• Identify and evaluate AI opportunities within digital and payment journeys while adhering to responsible AI governance.

• Provide informal product leadership, encourage collaboration, influence stakeholders, mentor on product practices, and maintain focus on product outcomes.

⛳️ Requirements

• Bachelor's Degree or Diploma requiring 3-4 years of full-time study, or an equivalent combination of education and experience in Business Administration, Technology, Digital Product Management, Computer Science, Finance, or a related field.

• Product Owner certification/designation (e.g., CSPO, PSPO).

• At least 5 years of experience in product ownership, product management, business analysis, digital banking, payments, financial services technology, or project delivery.

• Minimum of 5 years of experience in supporting product delivery, digital transformation, banking technology, payments, or cross-functional initiatives.

• Experience in Agile delivery environments, including backlog management, user story development, sprint ceremonies, release planning, and cross-functional delivery practices.

• Required experience with hybrid delivery models and PMO or portfolio management.

• Proven experience working with technology partners and vendor-delivered platforms, including requirements, change requests, release coordination, and acceptance of vendor deliverables.

• Proficient in collaboration tools, project delivery tools, and product/backlog management platforms such as Jira, Azure DevOps, or similar tools.

• Ability to utilize analytics and dashboards to monitor adoption, performance, and product outcomes.

• Working knowledge of AI, including responsible use of AI productivity tools and awareness of AI-related risks, privacy, and fairness considerations.

• Exceptional organizational, stakeholder management, facilitation, prioritization, and communication skills.

• Strong problem-solving and decision-making capabilities.

• Ability to work both independently and collaboratively while managing multiple priorities and stakeholders.

• Familiarity with digital banking platforms, payment products, payment rails, cards, Interac e-Transfer, EFT/AFT, online account opening, authentication, fraud controls, data analytics, reporting, and regulatory considerations is an asset.

• Experience in a financial institution, credit union, digital banking, payments, or member-facing technology environment is an asset.

🏝️ Benefits

• Comprehensive total rewards package.

• Work/life balance.

• Extensive extended benefits package.

• 11.75% employer-paid RRSP contribution.

• Investments in education and training.

• Banking perks.

• A workplace culture focused on diversity, equality, inclusion, and belonging.