Product Owner, CX

This is a fully remote position, open to applicants in Serbia, +3 more countries.

📋 Description

• Take ownership of the complete customer journey, from registration through to meaningful interactions.

• Recognize friction points and areas for growth throughout the entire funnel.

• Utilize AI tools to analyze data, including querying BigQuery via MCP.

• Validate findings and transform them into evidence-based hypotheses.

• Compose clear and succinct product briefs.

• Propel ideas through specifications, prototyping, and release phases working alongside developers, analysts, and designers.

• Construct and prioritize the backlog based on the value delivered to users and the business.

• Link initiatives to revenue and net profit impacts rather than merely focusing on isolated conversion improvements.

• Expand successful experiments across the entire product portfolio.

⛳️ Requirements

• Proven experience as a Product Owner, Product Manager, Project Manager, or Team Lead in B2C products.

• Experience in a startup environment is advantageous.

• A hands-on approach to analysis, brief writing, and driving ideas to fruition.

• Practical experience utilizing AI tools for product analytics and documentation.

• Strong understanding of product metrics and funnel analytics.

• Solid grasp of unit economics.

• History of ownership over a business metric such as revenue, turnover, or net profit, beyond just conversion rates.

• Excellent prioritization skills with comfort in managing a wide scope.

• Tenacity and determination to achieve results despite challenging circumstances.

• A technical background, such as a degree in a technical discipline or prior development experience, is a significant advantage.

🏝️ Benefits

• REMOTE OPPORTUNITY to work full-time.

• 28 calendar days of vacation per year.

• 7 wellness days per year (time off).

• Bonuses up to $5000 for successfully recommending applicants for positions within the company.

• 50% reimbursement for professional training, international conferences, and meetings.

• Corporate discount for English language lessons.

• Health benefits.

• Compensation of up to $1,000 gross annually for self-purchased health insurance or doctor’s fees when not covered by corporate medical insurance.

• Fully equipped workplace and necessary equipment provided in company offices or co-working spaces.

• Reimbursement of workplace expenses up to $1000 gross every 3 years in alternative locations.

• Internal gamified gratitude system with bonuses redeemable for merchandise, team-building activities, massage certificates, etc.