Product Owner, Consumer Solutions

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Take ownership of the product backlog, prioritizing tasks to meet customer demands, business goals, strategic objectives, delivery capabilities, and timeline limitations.

• Convert product strategy and customer requirements into actionable user stories, hypotheses, and measurable results.

• Collaborate with Product, Engineering, Design, Analytics, Legal and Compliance teams, along with other business stakeholders.

• Facilitate backlog refinement, sprint planning, Program Increment planning, and various Agile ceremonies.

• Guide features from conceptualization to delivery, ensuring a balance between customer experience, business value, technical feasibility, operational readiness, risks, and dependencies.

• Leverage product data, customer insights, experimentation, market analysis, and feedback to pinpoint opportunities and guide product decisions.

• Create business cases, sizing analyses, process enhancements, customer journeys, and recommendations for product improvements and new features.

• Collaborate with Analytics to establish success metrics, track product performance and production challenges, and assess outcomes against key objectives.

• Foster alignment among business and technical teams while facilitating change management, release readiness, product launches, and ongoing improvements.

⛳️ Requirements

• A Bachelor's degree is required.

• A minimum of five years' experience in Product Ownership, Product Management, Business Analysis, Consulting, Strategy, or a similar field.

• Experience with consumer-facing digital products is essential, preferably in fintech, financial services, subscriptions, marketplaces, banking, payments, identity protection, credit, or other Direct-to-Consumer sectors.

• Proven ability to translate data and customer insights into requirements, business cases, product recommendations, and measurable outcomes.

• Capable of navigating ambiguity, assessing trade-offs, communicating effectively, and influencing stakeholders across both business and technical teams.

• Experience working within Agile, Scrum, or Scaled Agile Framework (SAFe) delivery environments.

• Proficient in creating user stories, defining and refining requirements, prioritizing product backlogs, and aiding software delivery teams.

• Competent in leading backlog refinement, sprint planning, Program Increment planning, and associated Agile delivery ceremonies.

• Skilled at utilizing product data, customer insights, experimentation, and performance metrics to make informed product choices.

• Experienced in monitoring digital product performance, addressing production issues, and gathering customer feedback to promote continuous improvement.

• An advanced degree is preferred.

• Familiarity with the United States consumer financial ecosystem, including competitors, adjacent fintech offerings, and changing customer expectations.

• Experience in developing customer journeys, process improvements, sizing analyses, and recommendations for new product capabilities.

• Background in management consulting, strategy, business analysis, or product delivery.

🏝️ Benefits

• Flexibility in work/life balance.

• Support for professional development and growth.

• Resources available for teams globally to collaborate.

• Access to assistance with professional development.

• Option for remote work.

• Occasional in-person attendance at work-related events.