Product Owner

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide clarity for teams by transforming intricate healthcare requirements, operational necessities, and cross-departmental feedback into actionable strategies for engineering and design teams.

• Take ownership of and enhance the product backlog, ensuring that user stories, acceptance criteria, and edge cases are thoroughly articulated for development teams.

• Facilitate daily Agile delivery ceremonies, including planning, backlog refinement, standups, and retrospectives by utilizing Agile methodologies.

• Convert high-level product strategies and operational insights into actionable, well-organized technical requirements and workflows.

• Foster trust among cross-functional teams (Engineering, Design, Marketing, Clinical Operations, and Care Coordinators) as an emotionally intelligent connector who calmly resolves conflicting priorities.

• Oversee feature delivery timelines and release schedules to ensure consistent, high-velocity output from the team.

• Utilize data to craft compelling narratives that promote objective decision-making, employing usage metrics, operational analytics, and bug reports to guide feature triage, backlog prioritization, and cross-functional trade-offs.

• Track sprint metrics, delivery velocity, bug counts, and release health to uncover bottlenecks and promote ongoing process enhancements.

• Integrate continuous user feedback, usability testing results, and operational analytics into sprint iterations with a growth-oriented mindset.

• Maintain transparent communication with internal stakeholders regarding release schedules, delivery risks, and changes in feature scope.

• Ensure that all digital tools and feature updates adhere strictly to healthcare regulations (HIPAA) and patient data privacy standards.

• Enhance operational efficiency by standardizing user story templates, acceptance criteria formats, and sprint documentation within Jira and Confluence.

⛳️ Requirements

• A genuine enthusiasm for utilizing product delivery to improve healthcare access for transgender individuals.

• 3–5+ years of practical experience as a Product Owner, Delivery Lead, or Senior Business Analyst, with a proven history of successfully delivering software features.

• Strong familiarity with Agile frameworks (Scrum/Kanban), story writing, acceptance criteria definition, and the execution of deliveries.

• A collaborative approach focused on *getting it right, not being right*. Proven ability to communicate effectively, build trust, and handle challenges with composure.

• Established capability to write clear, user-facing release notes and detailed how-to guides to facilitate feature launches and encourage internal/external adoption.

• An open and adaptable mindset that sees feedback, edge cases, and shifting requirements as opportunities for learning and iteration.

• Demonstrated experience with third-party API integrations and a solid technical understanding of backend versus frontend concepts (*hands-on coding or HTML/CSS writing is not required*).

• Proficient in using Jira, Confluence, G Suite, and Google Data Studio.

• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders.

• High accuracy in crafting user stories, testing edge cases, and ensuring that requirements are clear and unambiguous for engineering teams.

🏝️ Benefits

• Ground-Floor Equity (Series B)

• Complimentary Medical, Dental, and Vision coverage starting the first of the month following your full-time employment.

• Unlimited Paid Time Off (PTO)

• 11 paid holidays and a company shutdown for one week in December.

• 401(k) plan

• Free subscriptions to Plume and BetterHelp.