Product Operations, Onboarding Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the onboarding process for new products, from initial setup to availability for sale.

• Execute and supervise listings, configurations, publications, and updates across platforms, marketplaces, and company sales channels.

• Track integrations between sales platforms, payment providers, affiliates, logistics, fulfillment, and other systems.

• Perform testing and validation of purchasing and operational workflows before and after product launches.

• Foster relationships with suppliers, vendors, platforms, marketplaces, and strategic partners.

• Manage product production, including formulations, labels, packaging, timelines, and necessary approvals.

• Assist Copywriting and Marketing teams by providing information on formulas, ingredients, benefits, and product differentiators.

• Collaborate with Design and Creative teams on labels, mockups, banners, eBooks, and other essential materials.

• Supervise the creation, publication, and optimization of listings across various sales channels.

• Coordinate schedules, documentation, approvals, and any outstanding items related to product launches.

• Link Onboarding with Back-end, Technology, Copywriting, Design, Marketing, Operations, and Logistics teams.

• Identify bottlenecks, risks, and inconsistencies while tracking required corrections.

• Develop and enhance processes, workflows, and checklists to boost efficiency, minimize errors, and facilitate scalability.

• Support the integration of new platforms, marketplaces, suppliers, and partners.

• Monitor existing integrated products to ensure adjustments and continuity of operations.

⛳️ Requirements

• Proven experience in e-commerce, DTC, Product Operations, Product Onboarding, Marketplace Operations, or related fields.

• Background in onboarding, launching, or managing physical products.

• Understanding of e-commerce platforms, marketplaces, and online sales channels.

• Familiarity with payment methods, affiliates, logistics, fulfillment, and system integrations.

• Experience in managing relationships with suppliers and partners.

• Ability to juggle multiple projects and launches at once.

• Highly organized, detail-oriented, and capable of meeting deadlines.

• Possess an analytical, proactive, and problem-solving approach.

• Comfortable working in cross-functional settings.

• Skilled in documenting and structuring processes and operational routines.

• Proficient in English for effective communication with international partners.

🏝️ Benefits

• Flexible working hours

• Career development plan