Product Operations Manager – Scrum

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• Facilitate all essential Scrum events, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Foster a team environment characterized by openness, trust, and a non-judgmental approach, while promoting problem-solving and self-organization.

• Shield the team from external disruptions and undue pressure during a sprint, promptly escalating and resolving any impediments.

• Coach the team and Product Owner on Agile principles, backlog creation, story slicing, and definitions of ready/done to maintain a well-groomed backlog.

• Evaluate the Scrum maturity of both the team and the organization, guiding the team towards higher levels of maturity at a sustainable pace.

• Facilitate or assist with program-level ceremonies such as PI Planning, Scrum of Scrums, or cross-team synchronizations within scaled frameworks (e.g., SAFe).

• Coordinate with multiple teams to identify, track, and resolve cross-team dependencies and conflicts before they hinder delivery.

• Standardize Scrum practices and reporting across various teams to ensure consistency without compromising team-level autonomy.

• Mentor and provide support to less experienced Scrum Masters by sharing facilitation techniques, coaching methods, and organizational insights.

• Monitor and report on team and program-level metrics (e.g., velocity, cycle time, predictability, defect rates) to provide teams and leadership with an accurate view of progress.

• Utilize agile project management and reporting tools (e.g., Jira, Confluence), enhanced with AI-assisted tools when available, to minimize manual reporting efforts and highlight trends more quickly.

• Lead continuous improvement initiatives arising from retrospectives and Inspect & Adapt workshops, ensuring that action items are tracked through to completion.

• Enhance transparency by ensuring that Scrum artifacts and dashboards are accurate, up-to-date, and visible to the entire organization.

• Act as the primary liaison between the Scrum team, Product Management, engineering leadership, and other departments regarding process and delivery inquiries.

• Clearly communicate team progress, risks, and blockers to stakeholders and senior leadership through regular, metrics-driven updates.

• Champion Agile values and principles throughout the organization, influencing without direct authority to promote better practices.

• Collaborate with Product Management to maintain a healthy balance between new feature development, technical debt, and quality.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• Over 5 years of experience as a Scrum Master or in an Agile facilitation role.

• Certification as a ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) is mandatory.

• Advanced certification is highly preferred, such as Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP-SM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM).

• Proven experience facilitating Scrum for complex, high-visibility projects or teams.

• Experience in a scaled Agile environment (e.g., SAFe Agile Release Trains) is strongly preferred.

• Familiarity with AI-powered productivity tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to enhance reporting, documentation, and daily facilitation tasks is advantageous.

• Experience in government technology at state and local levels is highly preferred.

🏝️ Benefits

• Competitive benefits and compensation package.

• Opportunities for professional development.