Product Operations Manager

This is a fully remote position, open to applicants in Brazil, +5 more states.

📋 Description

• Develop and maintain dashboards (such as Quicksight, SQL, Excel) to assist PMs and leadership in making data-driven decisions.

• Establish key product health metrics (including adoption, retention, and support load) and facilitate consistent reporting.

• Collaborate with engineering and data teams to enhance data accessibility and reliability.

• Act as a liaison between product, engineering, and go-to-market teams to ensure seamless collaboration.

• Foster alignment with Support, Compliance, Legal, and Finance teams.

• Oversee the complete process for product releases, ensuring preparation across Marketing, Client Communications, and Sales.

• Create and manage launch checklists, retrospectives, and release health evaluations.

• Handle change communication and ensure downstream teams are equipped to execute effectively.

• Identify inefficiencies and standardize workflows within the product team (planning, documentation, reviews).

• Develop repeatable systems for roadmap visibility, KPI monitoring, and feedback loops.

⛳️ Requirements

• 2-5 years of experience in Product Operations, Product Management, or BizOps within a tech setting.

• Proficient data skills (SQL or comparable expertise).

• Exceptional communication abilities; demonstrated success in cross-functional collaboration and influencing without formal authority.

• Strong systems-thinking approach— adept at resolving organizational friction through processes and tools.

• Capability to work independently in a distributed environment; self-motivated individual who can manage projects from start to finish.

• Previous experience in supporting a global or multi-country product launch environment.

• Experience in aligning operations across Product, Customer Success, and Finance.

• Proficiency in English is essential.

• Communication skills: Strong project management and stakeholder coordination skills. You will often need to persuade rather than direct, demonstrating empathy and understanding while achieving results without direct authority.

• Planning and Organisation: You will manage multiple initiatives simultaneously, so outstanding organizational skills and enthusiasm for a dynamic workload are crucial.

• Problem Identification: You will be expected to analyze complex business situations, uncover underlying issues, and systematically explore solutions to enhance or create efficient systems.

• Analytical Thinking: As a critical thinker, you can interpret and challenge data effectively—recognizing patterns, deriving insights, and drawing meaningful conclusions that prompt action.

• Product Mindset: You have an understanding of how empowered, agile product organizations function and can apply that mindset to optimize internal processes.

• Bias to Action: You take initiative, maintain high momentum, and discover ways to advance projects with minimal supervision or support.

🏝️ Benefits

• Startup environment: RemoFirst is an early-stage startup where your voice can shape the company, offering rapid growth potential. An opportunity to contribute to building a tech unicorn.

• Growth opportunity: Join an AI-driven company that leads innovation through artificial intelligence. As a Senior Product Operations Manager, you will ensure that product owners, designers, and engineers have the resources they need to thrive.

• Direct impact: Your contributions will be central to how we generate revenue, support customers, and stand out in the market.

• Autonomy and Accountability: We prioritize autonomy and accountability with minimal bureaucracy or lengthy approval processes. Speed and results are essential for effective progress.

• Work for a Market Leader: Scale a project that serves market-leading clients like Microsoft, Mastercard, and more.

• Leadership visibility: You will report to the Senior Global Operations Manager, meaning your projects will be strategic and critical to the business.

• Competitive compensation and perks: Enjoy attractive compensation and the flexibility of 100% remote work.

• Culture: Collaborate with exceptional colleagues from top tech companies. We lead with respect, kindness, and the understanding that failure is part of growth. We value hard work balanced with smart approaches. Diversity and inclusion are integral to our identity, and we welcome your insights as we continue to shape our culture.