Product Operations Engineer

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Design, develop, and test software solutions tailored for the learning environments of K-12 schools.

• Create, implement, and test RESTful web services utilizing NodeJS, Google Apps Script, and Postman.

• Collaborate with various Amazon Web Services (AWS) to construct, host, and maintain application environments.

• Adhere to best practices for source code repository management and branching/merging strategies using Git across multiple codebases and applications.

• Analyze and resolve technical and application-related issues.

• Offer analysis and troubleshooting assistance for production-related issues and code deployment activities.

• Contribute to the design and development of user interfaces.

• Collaborate effectively with other developers, testers, and product owners.

• Set up and administer systems (SIS, LMS, third-party integrations) for existing and new schools joining the Pansophic environment.

• Work closely with enrollment and development teams to map complex data into the learning ecosystem.

• Oversee daily operations of systems, collaborating with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure prompt resolution.

• Conduct routine maintenance and application updates on servers/instances.

• Coordinate with vendors regarding maintenance impacts and communicate updates to affected parties via the Incident/Maintenance team.

• Collaborate with various departments and teams on projects, data requests, automation, and custom reports.

• Create and maintain documentation and provide training to corporate staff as needed.

• Support systems during school year-end activities and annual rollovers.

⛳️ Requirements

• Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or a related field.

• Over 3 years of experience with NodeJS.

• More than 3 years of experience with JavaScript.

• Experience in administering complex systems/integrations such as Canvas LMS, SIS, and Clever Integrations.

• Strong technical aptitude to learn new systems, processes, and backend reporting.

• Experience in developing open standards-based solutions, including web services, web applications, and modern user interfaces.

• Significant and demonstrable experience in implementing features across the software development team and development environment.

• Ability to be a self-starter and thrive in a fast-paced environment while solving complex problems.

• Exceptional oral and written communication abilities.

• Understanding of relational databases and proficiency in SQL.

• Familiarity with message queue technology and design patterns.

• Knowledge of services within Amazon Web Services, such as S3, Lambda, SNS, SQS, EC2, CloudFront, and Redshift.

• Experience with Amazon Web Services API.

• Proficiency in Git version control.

• Experience working in a Unix/Linux environment.

• Experience with ticket tracking and resolving issues for end users.

• Must be able to pass federal and state criminal background checks (FBI/BCI).

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term disability insurance.

• Short-term disability insurance.

• 10 paid holidays annually.

• Paid Time Off to cover sick, vacation, and personal absences.

• 4 unique health insurance plans available for selection.