Product Operations Coordinator

📋 Description

• Oversee cross-functional projects involving product applications, data flows, and lifecycle activities.

• Monitor key milestones, dependencies, risks, and deliverables.

• Assist in the standardized processes for product and data lifecycles from initiation to delivery and retirement.

• Promote alignment among stakeholders from Product, IT, Data, and Compliance.

• Collaborate with product teams (consultants, developers, analysts, PMs) to guarantee precise and timely data implementation.

• Engage directly with clients to collect data requirements and obtain configuration approvals.

• Work with vendors to secure:

• Data file layouts

• Test files

• Claims files

• Provide status updates and implementation reports both internally and externally.

• Manage Azure DevOps (projects, boards, workflows, and work items).

• Ensure consistent configurations of tools for tracking and reporting.

• Coordinate user access, permissions, and security groups in partnership with IT.

• Maintain accurate and up-to-date lifecycle data (status, ownership, dependencies, outcomes).

• Monitor product changes, enhancements, and data dependencies.

• Guarantee that tools adhere to governance standards and lifecycle requirements.

• Collaborate with Product and Data teams to ensure tool usage meets compliance and audit standards.

• Keep documentation for lifecycle workflows, standards, and tool management.

• Enforce naming conventions, templates, and operational best practices.

• Aid in audits, reporting, and leadership insights related to product and data operations.

⛳️ Requirements

• Proven experience in project coordination, product operations, PMO, or data operations.

• Practical experience with work management tools (e.g., Azure DevOps, Smartsheet).

• Strong organizational skills with the capability to handle multiple priorities.

• Experience in client-facing roles.

• Comprehensive understanding of pharmacy claims data structures and file layouts.

• Exceptional written and verbal communication skills.

• Familiarity with analytics/reporting tools:

• SQL

• Power BI

• Other similar data visualization/query tools.

• Strong analytical and troubleshooting skills.

• Ability to navigate complex technical and operational challenges.

• Bachelor’s degree in:

• Analytics / Informatics

• Business

• Economics

• Mathematics

• Statistics

• Finance

• Or equivalent relevant work experience.

🏝️ Benefits

• Generous Paid Time Off.

• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early close days.

• Comprehensive leave options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.

• Attractive employee referral bonus program of $1,500 for each hired referral.

• Quarterly employee recognition program for exemplifying EPIC’s values along with additional recognition awards and programs (including trips!).

• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.

• Opportunities for professional growth and development: Mentorship Program, Tuition Reimbursement Program, Leadership Development.

• Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support.

• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs.

• 50/50 Work Culture: EPIC promotes a balanced culture between producers and the rest of the organization, fostering collaboration, teamwork, and an inclusive environment. Both production and service are essential to being EPIC!

• EPIC Gives Back – Our charitable initiatives include Donation Connection, Employee Assistance Fund, and People First Foundation.

• We are ranked in the top 10 of property/casualty agencies according to “Insurance Journal.”