Product Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Facilitate the prioritization and delivery of products among the General Manager, engineering team, Hub growth team, and clients.

• Gather customer requirements, pinpoint recurring themes, and convert feedback into precise product specifications, tasks, and initiatives.

• Manage the customer issue resolution and escalation process, addressing inquiries directly when feasible and directing more complex requests to the relevant team.

• Develop workflows, documentation, standard operating procedures, and communication strategies to ensure Streamline operates effectively as it scales.

• Design product demonstrations, prototypes, automations, and user-friendly internal tools utilizing low-code and AI-enhanced platforms.

⛳️ Requirements

• Over 3 years of experience in product operations, product management, implementation, business operations, or a similar customer-facing role within a technology setting.

• Experience working with U.S. Government or intricate enterprise clients is preferred.

• A proactive and hands-on approach with the insight to recognize necessary actions and the commitment to see them through.

• Excellent interpersonal skills with the capability to comprehend customer requirements, navigate diverse stakeholders, and transform ambiguity into actionable steps.

• A genuine curiosity about product functionality, coupled with the confidence to express opinions, ask insightful questions, and contribute to product-related decisions.

• Comfort in collaborating with engineers and utilizing low-code, automation, and AI-driven tools to create workflows, demonstrations, prototypes, or internal solutions.

🏝️ Benefits

• Competitive salary, equity packages, and comprehensive benefits, including fully covered health, dental, and vision insurance for employees.

• 401K plan.

• Development stipends.

• Unlimited paid time off and a two-week company-wide holiday at the end of each calendar year.

• A pro-mental health and pro-family culture—encouraging employees to prioritize personal and family time.

• Fertility benefits for those embarking on that journey.

• A fun work atmosphere—where we enjoy laughter and mutual support while maintaining a deep respect for our mission.