Product Manager/Account Manager

📋 Description

• Deliver product management support services and oversee account management.

• Assist in formulating product strategies, development, and achieving strategic objectives for enhancements and improvements to client programs while ensuring adherence to regulations and framework requirements.

• Manage the development and lifecycle of a product from its initial concept through iterative development and launch.

• Ensure alignment with business objectives and customer requirements.

• Conduct strategic and market analysis alongside cross-functional collaboration.

• Serve as a liaison between various teams, converting customer feedback and market insights into actionable plans to foster product success.

• Supervise and provide guidance on product development within the client product portfolio.

• Lead the identification and clarification of client business program objectives and key results (OKRs).

• Create and manage the product vision and roadmap, acting as the content authority for the acceptance criteria of product features.

• Establish measurable product performance indicators that are both quantifiable and qualitatively assessable.

• Contribute to the understanding of product management processes among project staff and stakeholders.

• Collaborate effectively with vendors and state staff on team projects.

• Engage in the client Product Manager Community of Practice.

⛳️ Requirements

• Demonstrated experience as an Account Manager managing multiple accounts and/or projects simultaneously.

• Within the last ten (10) years, must have a minimum of three (3) years of full-time equivalent (FTE) experience in comprehending end-to-end product development cycles, including product development, UX, market research, generating product requirements, determining product roadmaps and specifications, production schedules, and time-integrated plans for product launch, as well as developing go-to-market strategies and managing client service relations.

• A bachelor’s degree is required.

• Successful completion of a bootcamp in a related field, along with an additional year of relevant experience, may substitute for the degree requirement.

• A copy of the degree must be submitted upon request.

• Must have a minimum of nine (9) years of FTE experience in the last ten (10) years in product development, market research, pricing, and formulating marketing strategies.

• At least three (3) years of this experience must be in a leadership role.

• Within the last five (5) years, must have a minimum of three (3) years of FTE experience in developing use cases, scenarios, and workflow analyses to create and validate business requirements.

• Must provide at least two (2) references from previous engagements of similar size, scope, and type of service within the last ten (10) years.

• Hold an active and valid Scrum Product Owner Certification.

• A copy of the certificate must be provided upon request.

• Hold an active and valid SAFe® Product Manager/Product Owner or Agilist Certification.

• A copy of the certificate must be provided upon request.

• Within the last five (5) years, experience in establishing product objectives and key results with internal and external governmental stakeholders.

• Within the last five (5) years, experience working with Medicare/Medicaid/Medi-Cal programs or services.

• Two (2) years of experience as an Account Manager serving California state government organizations.

🏝️ Benefits

• Competitive salary and benefits typical of larger companies.

• Flexible workplace arrangements.

• Excellent work-life balance.