Product Manager – ServiceTrade Inspection Forms

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Take charge of the product strategy, roadmap, and implementation for ServiceTrade's Forms platform.

• Oversee the integration process with our forms vendor.

• Manage the resolution of customer escalations.

• Define and convey the Forms roadmap to internal stakeholders.

• Collaborate directly with customers to grasp their workflows and convert them into product requirements.

• Develop forms, quality assurance templates, and troubleshoot technical issues in collaboration with engineering.

• Interact with customers to gain insights into inspection workflows, compliance needs, and challenges.

• Take ownership of critical customer escalations: lead cross-functional teams to resolution rather than merely tracking progress.

• Direct and coordinate external contractors involved in forms development, quality assurance, and customer delivery.

⛳️ Requirements

• 3–5 years of experience in product and/or operations management within a technical or B2B SaaS environment.

• Extensive knowledge of North American fire and life safety codes and standards, including NFPA, AES, ULC, Joint Commission, and related compliance requirements.

• Technical expertise: Experience in building integrations, a solid understanding of APIs/webhooks/data mapping, and the ability to read JSON or debug form configurations independently.

• Hands-on execution: Proficient in building, quality-assuring, and troubleshooting forms in conjunction with customers and engineering teams.

• Customer-facing experience: Skilled in gathering requirements directly from customers, conducting discovery sessions, and translating intricate workflows into product specifications.

• Stakeholder communication: Experienced in presenting roadmaps, drafting release notes, and ensuring cross-functional teams remain aligned.

• Crisis judgment: Ability to discern when to escalate issues promptly and when to maintain the current course.

• Outcome ownership: Capable of measuring feature effectiveness, iterating based on data, and taking responsibility for the results.

🏝️ Benefits

• Medical coverage through Cigna, with PPO and HDHP options, including a Health Savings Account with company contributions.

• Dental and Vision insurance provided by Unum.

• Flexible Spending Account and Dependent Care Account available.

• Company-paid Life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD).

• Optional benefits including Supplemental Life Insurance, Critical Illness, Accident, and Pet Insurance.

• 401(k) plan with up to a 3% employer match and no vesting period.

• Flexible Paid Time Off (PTO) policy.

• 10 company-recognized holidays.

• Parental Leave offered.

• Paid Time Off for volunteering activities.

• Employee Reimbursement Program available for well-being, technology, and professional development expenses.