Product Manager – ServiceNow, Global Role

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Design, configure, and develop ServiceNow solutions across various enterprise modules and custom applications.

• Implement intelligent workflows utilizing Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.

• Develop and maintain scoped applications through ServiceNow Studio.

• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.

• Create AI-powered automation and conversational workflow solutions.

• Convert functional and technical requirements into scalable, secure, and maintainable solutions.

• Conduct unit testing, debugging, defect resolution, and technical troubleshooting.

• Engage in peer reviews and development governance.

• Assist with platform upgrades, enhancements, release management, deployment, UAT, hypercare, and post-production stabilization.

• Develop integrations utilizing REST/SOAP APIs, Integration Hub, MID Server, and external enterprise systems.

• Support workflow orchestration across multiple enterprise applications.

• Participate in solution design workshops and technical discussions.

• Contribute to reusable integration frameworks, accelerators, and AI-driven automation initiatives.

• Collaborate with architects, consultants, stakeholders, and enterprise teams.

⛳️ Requirements

• Over 7 years of relevant experience in ServiceNow platform development.

• Practical experience as a ServiceNow Developer in enterprise or consulting settings.

• Proficiency in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies.

• Familiarity with at least two ServiceNow modules, including ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.

• Experience with Now Assist, GenAI Skills, AI Agents/Agentic Workflows, AI Search, and Predictive Intelligence.

• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.

• Experience with enterprise integrations and automation use cases.

• Strong analytical, debugging, and problem-solving capabilities.

• Effective communication and stakeholder collaboration skills.

• Preferred familiarity with CRM workflows and customer operations.

• Preferred knowledge of AWS or Azure.

• Preferred experience with low-code/no-code workflow automation.

• Preferred experience in Agile/Scrum delivery methodologies.

• Preferred understanding of DevOps and release management processes.

• Preferred certifications: at least two of CSA, CAD, CIS Data Foundation—CMDB/CSDM, or AI/GenAI micro-certifications.

• Ability to work during US time zone hours.

🏝️ Benefits

• Diversity and inclusion are integral to Atos's culture.

• Commitment to a fair work environment.

• Remote work opportunity.

• Permanent employment.