Product Manager – Onboarding

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Implement the delivery of a specified roadmap for Onboarding initiatives, enabling assisted tax clients to supply data and documents to H&R Block, thereby facilitating successful tax engagements.

• Ensure effective execution and delivery of assigned features within large-scale products.

• Organize required resources through planning ceremonies.

• Support the product backlog by managing scope, schedule, quality, costs, resources, and risks.

• Draft detailed user stories and requirements with acceptance criteria that can be translated into automated tests.

• Lead product ceremonies for cross-functional product squads, utilizing modern SDLC best practices and methodologies.

• Promote psychological safety, innovation, and team ownership.

• Coordinate activities and provide regular updates to the product team and leadership.

• Conduct team retrospectives and drive the resulting action items.

• Utilize WalkMe, LaunchDarkly, or Adobe Target to conduct tests and experiments.

• Leverage data to assess and refine strategies based on test outcomes and measurable results.

• Ensure the quality of features delivered by the trio and meet defined OKRs.

• Collaborate with engineering, design, and business teams.

• Develop competencies in product management along with adjacent Agile, Lean, and DevOps capabilities.

⛳️ Requirements

• Bachelor's degree in Business, Management Information Systems, Computer Science, or a related field, or an equivalent combination of education and work experience.

• At least 3 years of experience in product management or a related position.

• Familiarity with formal product management methodologies.

• Basic technical knowledge to engage effectively with engineering teams.

• Understanding of technology delivery/software development methodologies, particularly Agile, Lean, and DevOps.

• Proven decision-making, analytical, and problem-solving skills.

• Experience leading teams/squads in a matrix management setting.

• Demonstrated ability to establish priorities and meet deadlines.

• Strong oral, written, and interpersonal communication skills.

• Capacity to communicate with all levels of internal associates, external vendors, and business partners.

• Ability to work effectively as part of a team with minimal formal supervision or guidance.

🏝️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Competitive pay.

• Comprehensive benefits.

• Support for life both in and outside of work.

• Continuous learning opportunities.