Product Manager – Moment of Care

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct and synthesize research on customers, users, workflows, markets, and product performance to identify validated issues, target outcomes, and key opportunities.

• Manage and prioritize the assigned backlog by evaluating customer value, business impact, evidence, feasibility, dependencies, risk, and effort.

• Communicate feature roadmaps, release schedules, trade-offs, dependencies, and risks while contributing analysis to business cases and stage-gate decisions.

• Convert validated needs into product requirements, user stories, acceptance criteria, workflows, prototypes, and measurable release outcomes.

• Offer guidance on product decisions, prioritization, requirements clarification, and outcomes to Engineering and Design teams.

• Oversee proof-of-concept, usability, alpha, beta, pilot, validation, dependency management, and release readiness activities.

• Collaborate with Marketing, Customer Success, Implementation, Support, and Sales on launch readiness, enablement, customer feedback, adoption, and value realization.

• Ensure product and operational readiness across documentation, training, implementation, support, data, security, quality, and release criteria.

• Track adoption, usage, satisfaction, reliability, support trends, and workflow value; suggest optimization, roadmap, modernization, migration, or lifecycle actions.

• Lead assigned workstreams through influence, align both technical and non-technical stakeholders, and escalate risks with actionable recommendations.

• Maintain product decisions, metrics, risks, dependencies, and status in required systems while facilitating cross-functional working sessions.

• Contribute to the continuous improvement of product management policies, procedures, practices, templates, and metrics; may mentor less experienced colleagues.

⛳️ Requirements

• Bachelor's degree in business, technology, healthcare, engineering, supply chain, analytics, or a related field, or equivalent experience, preferred.

• 4–8 years of relevant experience, including product management, product ownership, business analysis, healthcare technology, enterprise SaaS, platform products, or software development, preferred.

• Experience in supporting products or capabilities through discovery, requirements gathering, development, validation, launch, adoption, and optimization.

• Proficient in writing requirements, user stories, acceptance criteria, workflows, and decision artifacts in an Agile environment.

• Ability to apply comprehensive knowledge to diverse, complex assignments; develop solutions aligned with organizational objectives; and operate independently with general guidance on new projects.

• Preferred experience in healthcare supply chain, inventory management, clinical workflow, EHR/ERP integration, data and analytics, or regulated products.

• Strong analytical, problem-solving, writing, facilitation, presentation, organization, and stakeholder management skills.

• Capacity to juggle multiple priorities, communicate trade-offs, and collaborate with Engineering and cross-functional teams.

• Willingness to travel approximately 20%, depending on product and customer needs.

• Customer/Vendor credentialing may be necessary (which may include vaccinations).

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Access to wages before payday with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-Life resources.

• Paid parental leave.

• Healthy lifestyle programs.