Product Manager, Intake & Enrollment

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Take charge of product functionalities that enhance referral management, eligibility, intake, enrollment, and other key customer experiences at the initial stage.

• Collaborate with Intake, Customer Care, Operations, Marketing, providers, case managers, care coordinators, and health plan stakeholders to pinpoint workflow obstacles and areas for improvement.

• Conduct user interviews, analyze workflows, and examine operational data to identify pain points and opportunities for enhancing customer and employee experiences.

• Track metrics related to referral, intake, enrollment, conversion, throughput, and adoption, prioritizing improvements that boost operational performance and customer outcomes.

• Convert business requirements and discovery insights into workflow journeys, product specifications, user stories, and acceptance criteria.

• Work alongside Salesforce administrators, architects, and engineering teams to enhance Salesforce-based workflows, automation, and user experiences.

• Partner with engineering to create scalable, user-friendly, and operationally effective solutions.

• Assist in product launches, training, documentation, and strategies for adoption.

• Relay priorities, progress, risks, and results to stakeholders and business partners.

• Team up with analytics teams to establish reporting and visibility for intake operations and product performance.

⛳️ Requirements

• 4-6 years of product management experience, ideally in healthcare, healthcare technology, or other regulated sectors.

• Proficiency in working with Salesforce CRM and customer-centric workflow management systems.

• Experience in supporting referral management, intake, enrollment, customer onboarding, lead management, customer acquisition, or other initial business processes.

• Knowledge of Medicaid programs, managed care organizations, provider networks, care coordination, case management, or referral-driven healthcare services.

• Proven ability to oversee product capabilities from discovery through delivery in Agile settings.

• Strong analytical abilities and the capability to utilize operational and customer data to inform prioritization decisions.

• Experience in leveraging AI-enabled tools and automation to enhance operational workflows, product management efficiency, and customer or business outcomes.

• Capacity to translate intricate business processes into straightforward requirements, user stories, and acceptance criteria.

• Excellent written and verbal communication skills for both technical and non-technical audiences.

• Strong collaborative skills with an aptitude for building trust across business and technology teams.

• Curiosity, adaptability, and a strong desire to learn and grow.

• Capability for repetitive motions involving the wrists, hands, and/or fingers.

• Sedentary work that primarily involves sitting and remaining in a stationary position for extended periods.

• Visual acuity necessary for the job, including peripheral vision, depth perception, and the ability to adjust focus.

• Must not require immigration sponsorship now or in the future to work in the United States.

🏝️ Benefits

• PTO

• Holiday pay and a holiday of choice

• 401(k) match

• Life insurance

• Short-term disability

• Health, dental, and vision insurance

• Maternity/paternity leave

• Health savings account (HSA)

• Flexible spending accounts (FSA) – health and dependent

• Company-paid travel to headquarters in Ankeny, IA on the first day for orientation