Product Manager, Installer Platforms

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Define the product vision and strategy for the installer application, the myportal installer portal, the diagnostic portal, and support-oriented digital experiences.

• Take ownership of the roadmap and determine the sequence of development based on the impact on installers, support teams, and commercial outcomes.

• Develop business cases for significant roadmap initiatives, outlining challenges, anticipated impacts, costs, and success metrics.

• Establish and oversee outcomes such as installer completion times, app ratings, support contacts per device, and self-service resolutions.

• Conduct discovery sessions with UX, engage with installers on a regular basis, and monitor competitor installer tools.

• Collaborate with sales, support, and partner teams on commercial initiatives, including installer rewards and referrals into Gridpay.

• Translate the roadmap into clear priorities and requirements for engineering teams and product owners.

• Make informed trade-offs regarding scope and sequencing.

• Partner with product managers to ensure cohesive interfaces between installer platforms, digital solutions, and physical products.

• Assist in broader Digital Services product initiatives and provide support as needed.

• Contribute to collective product practices, including weekly product reviews, roadmap planning, and product standards.

• Identify and communicate cross-product dependencies and conflicts with options and supporting evidence.

• Update Digital Services leadership on roadmap and outcome progress.

⛳️ Requirements

• Proven experience as a product manager, responsible for the strategy and roadmap of a digital product in production, preferably mobile applications and web portals.

• A history of establishing product direction based on evidence and demonstrating the impact of delivered features.

• Capable of managing a product area independently with a high degree of autonomy.

• Proficient in constructing a product case that encompasses problems, opportunities, costs, and success metrics.

• Comfortable working with data: defining metrics, performing analyses, and leveraging evidence for prioritization.

• Experience in conducting user research and translating findings into product decisions.

• Ability to manage multiple products simultaneously and quickly adapt to new areas.

• Excellent communication skills with both technical and non-technical audiences, including senior stakeholders and external clients.

• Familiarity with AI tools in daily product operations.

• Desirable: Experience with products for trade or professional users, such as installers, field engineers, or contractors.

• Desirable: Background in energy, EV charging, solar, HEMS, or connected-device products.

• Desirable: Knowledge of SQL; experience with Jira and Confluence.

• Commercially minded; organized and proactive; takes ownership of problems from start to finish; pragmatic about scope; inquisitive about the daily operations of installers.

🏝️ Benefits

• Complimentary on-site EV charging.

• Private Medical Insurance.

• Cycle to Work Scheme.

• 25 days of holiday (increasing with service) plus Bank Holidays.

• Mental Health First Aiders available across the organization.

• Enhanced employer pension contributions.

• Opportunities for career development and ongoing support.

• Employee empowerment and autonomy.

• Free on-site parking.

• A positive, purpose-driven working environment.

• EV salary sacrifice scheme.

• Birthday leave.

• Life Assurance - death in service coverage.

• Long service awards.

• Enhanced maternity and paternity pay.

• Life Celebrations – vouchers for births and marriages.

• Employee Assistance Programme – a complimentary, 24/7 UK-based counseling helpline.