Product Manager, Forward Deployed, AI Agent

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take responsibility for the outcomes produced by AI Agents for customers by establishing and delivering impact metrics.

• Discover new automation opportunities that add value.

• Oversee the complete lifecycle of AI Agent deployment, from pre-sales scoping and initiation through to launch and post-implementation enhancement.

• Design, construct, test, and refine AI Agents in collaboration with FDEs, utilizing Cresta’s proprietary tools and advanced technologies to optimize customer ROI.

• Act as the main point of contact for customers and prospects concerning AI Agents.

• Develop strategic relationships to aid customers in accelerating their results.

• Facilitate workshops and design sessions with customer stakeholders to align on use cases, workflows, and success criteria.

• Collect feedback to enhance the platform.

• Collaborate with Forward Deployed Engineers to ensure successful implementations and to create new capabilities.

• Work alongside Product and Engineering teams, contributing to tools and enhancements on the platform.

⛳️ Requirements

• Significant experience in Technology Consulting, Implementations, Product Management, or Customer Success, ideally with AI- or Large Language Model (LLM)-based products.

• A hands-on, action-oriented individual with curiosity, proactivity, and the capability to foresee needs and obstacles while delivering solutions efficiently and effectively.

• Proven experience leading complex implementations, managing customer relationships—including executives and senior stakeholders—and collaborating in cross-functional teams.

• Strong technical comprehension and systems thinking.

• Familiarity with developing AI Agents; personal projects are also acceptable.

• Comfortable operating in highly ambiguous settings, quickly learning, and adapting to startup environments.

• A passion for Artificial Intelligence, automation, and enhancing the customer experience.

• Preferred: prior experience in Product Management, Conversation Design, or Forward Deployed Engineering.

• Preferred: experience in startups or rapidly growing SaaS companies.

• Preferred: knowledge of customer support operations and contact centers.

🏝️ Benefits

• Meal and/or food allowance.

• Life insurance.

• Funeral assistance.

• Childcare assistance / support for children with disabilities.

• Product discounts.

• Dental insurance.

• Health insurance.

• Discounts on gym and sports activities.

• Educational partnerships with course discounts.

• Career development plan.