Product Manager, Customs House Brokerage

This is a fully remote position, open to applicants in California.

📋 Description

• Take full ownership of the Customs House Brokerage product area, overseeing everything from problem identification to the measurement of outcomes.

• Manage classification, entry construction and validation, ABI/ACE filing processes, PGA handling, and tariff regulations, including Section 232, Section 301, IEEPA/Section 122, and Chapter 99 stacking.

• Identify exceptions requiring manual intervention and eliminate them through automated workflows.

• Develop acceptance criteria that encompass triggers, automated behaviors, success criteria, and failure conditions without human involvement.

• Collaborate closely with an engineering lead within the Bet / Shape / Build / Validate pod framework for shared delivery responsibilities.

• Produce prototypes as part of the product development process.

• Conduct exploratory research, prioritize initiatives according to the Zero Touch Rate metric, define testable criteria, and ensure the delivery of high-quality products.

• Create agentic systems capable of retrieving data, reasoning, citing sources, scoring confidence, and escalating genuine exceptions.

⛳️ Requirements

• In-depth knowledge and experience in customs brokerage and the entry lifecycle.

• Proficiency in HTS classification, 7501, ISF, ABI/ACE/CATAIR mechanics, PGA, PSC, and PEA.

• Ability to engage in discussions regarding Section 232, Section 301, IEEPA/Section 122, and Chapter 99 stacking.

• Technical expertise in data ingestion, extraction, APIs, integrations, deterministic rules, and probabilistic models.

• Capability to read schemas, troubleshoot issues, write requirements respected by engineering teams, prototype, and query data effectively.

• Proven end-to-end product ownership experience in a complex, high-stakes environment.

• Familiarity with product discovery, effective prioritization, testable acceptance criteria, and measurable outcomes.

• Experience working in an AI-native manner using tools like Claude, Cursor, Lovable, and v0.

• Proficiency in designing agentic systems that include retrieval, reasoning, citations, confidence scoring, and exception escalation.

• A US broker license or equivalent field experience is highly advantageous.

• Previous experience in a customs brokerage, freight forwarding, or trade-tech platform is a desirable plus.

• Knowledge of Canadian customs, CARM, CAD, LVS, restricted party screening, or refund/reconciliation workflows is an added benefit.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Health Reimbursement Plan to help cover deductibles and out-of-pocket medical costs.

• Equity participation.

• 401K retirement plan.

• Flexible time off policy, offering unlimited vacation without the need to wait for accruals.

• Remote work opportunities available (US only).