Product Manager, Customer Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the product vision, strategy, and roadmap for customer experience projects that align with company goals.

• Collaborate with Engineering, Design, Analytics, Customer Management, Marketing, and various business stakeholders to achieve significant product improvements.

• Gain a thorough understanding of customer requirements through research, feedback, analytics, and market insights, transforming those insights into product opportunities.

• Establish success metrics, KPIs, and OKRs to evaluate product performance and enhance customer and business results continuously.

• Create clear product specifications and user stories, ensuring alignment between technical and business teams.

• Lead cross-functional projects from inception to launch, proactively identifying risks, managing trade-offs, and driving execution.

• Convey product strategy, roadmap updates, and critical decisions to stakeholders and senior leadership.

⛳️ Requirements

• 3-5 years of experience working collaboratively across teams, including engineers, designers, and operations experts, in a Product Management or related role.

• Over 2 years of experience in implementing rigorous prioritization processes.

• Strong analytical abilities with experience utilizing customer insights, product metrics, and data to guide prioritization and decision-making.

• Exceptional written and verbal communication skills, including the capability to articulate complex concepts to both technical and non-technical audiences.

• Experience in fast-paced, dynamic environments with competing priorities.

• Bachelor’s degree is required; an MBA or advanced degree in a related field is advantageous.

🏝️ Benefits

• Fully covered medical, dental, and vision insurance.

• Flexible paid time off (PTO).

• Company contribution to 401k.

• Tuition reimbursement program.

• Professional development funding.

• Transportation allowance and daily parking reimbursement.

• Engaging hybrid work environment.