Customer Service Representative

This is a fully remote position, open to applicants in Montana.

📋 Description

• Deliver exceptional customer service to patients and various medical facilities.

• Address and resolve customer complaints and issues.

• Handle between 65 to 80 inbound and outbound calls daily.

• Reach out to patients regarding their account balances and provide options for financial assistance.

• Effectively use Epic to address patient inquiries and requirements.

• Foster strong communication within and between departments.

⛳️ Requirements

• A minimum of six (6) months of experience in serving a large volume of customers in a fast-paced setting.

• At least six (6) months of experience using a computer with proficient and accurate typing skills.

• High School Diploma or Equivalent is preferred.

• Previous experience with medical and billing terminology is preferred.

• Prior experience in the healthcare field is preferred.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.

• Opportunities for professional development.