Customer Support Agent

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver timely, compassionate, and tailored assistance to platform users, mainly customers;

• Manage inquiries related to accounts, subscriptions, refunds, and various technical challenges associated with the platform;

• Ensure a positive user experience while addressing customer questions;

• Transform user feedback into meaningful insights for other teams, contributing to the development and enhancement of the product.

⛳️ Requirements

• Proven experience in Customer Support, Customer Success, or a similar role;

• Proficiency in Ukrainian and English at a native level, with a C1+ qualification;

• Ability to empathize and foster trusting relationships with users;

• Proactive in addressing not just current customer issues but also in anticipating potential challenges;

• A strong sense of curiosity and enthusiasm for tackling unconventional problems.

🏝️ Benefits

• 20 days of paid vacation

• Therapy on Mindly

• Fast-growing product company